About Citi:Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations &amp; Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.Job Description Summary: Our dynamic team makes a big difference in the way our business is operated, and as the Production Management Operations &amp; Strategic Data Lead Analyst, you will manage critical initiatives that drive improvements in overall operational stability. If you are a natural leader with extensive communication skills and the ability to approach a situation from a critical standpoint to identify and develop the best solution. Come join our team and help guide our business as we move forward.Key Responsibilities:<ul><li>Focused on supporting the Production Management team with administrative structure and strategic support for workforce transformation, business data analytics and reporting including tactical and strategic organizational leadership.  This critical function is necessary to consistently provide dedicated business operational leadership that will drive the team in meeting its global strategic goals.</li><li>Responsible for executing business processes in Workforce Management, Third Party Management Oversight, Financial stewardship, strategic and tactical operations execution, address operational, financial, and workforce risks that could impact the team; including the identifying opportunities to improve efficiency and effectiveness within the organization. Responsibilities also include activities from leading small to mid-size initiatives to assisting managers on larger more complex activities related to operational business functions that affect team members and service providers at the market level.</li><li>Works closely with the process and function owners to gain in-depth understanding of strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges. The role also includes the undertaking of specific projects across coverage topics and infrastructure support to enhance and optimize the quality, consistency and cost effectiveness of assurance work and reporting.  This role directly reports to the Production Management - Global Operational Governance Head. </li></ul> Additional Responsibilities:<ul><li>Engagement of key stakeholders in conjunction with the Regional Lead’s to ensure alignment, clarity and support of business priorities, proactive escalation on matters related to workforce management, location strategy, resource allocation, and/or workforce issues and risks</li><li>Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results</li><li>Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)</li><li>Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results</li><li>Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities</li><li>Identify improvement opportunities (proactive and reactive)</li><li>Elicit and clearly document business and systems requirements</li><li>Assess business process and system inefficiencies</li><li>Identify ways to increase adoption and customer satisfaction</li></ul>Qualifications:<div><ul><li>5+ years working within a technology environment</li></ul></div><div><ul><li>3+ years solid experience in using Tableau, and Excel is a must (reporting and formulas)</li></ul></div><div><ul><li>Database framework, design, query, SQL experience highly desirable</li></ul></div><ul><li>Proven experience in providing executive level reporting to senior management</li><li>Proven ability to develop efficient and effective processes</li><li>Proven experience partnering with global support teams</li><li>Expert experience performing analytics and reporting</li><li>Excellent problem solving and analytical skills, ability to think strategically and logically</li><li>Experience providing detailed analysis a must</li><li>Detail oriented with the ability to prioritize and perform multiple tasks simultaneously while adhering to deadlines</li><li>Ability to establish and maintain strong relationships with multiple audiences (staff, business partners, management) to ensure the highest level of customer service</li><li>Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes</li><li>Understand and negotiate needs and expectations of multiple stakeholders</li><li>Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills &amp; communication skills</li><li>Understanding of Indices, fundamentals, and analytical data, returns level data etc.</li><li>Self-reliant, reliable, well-organized, and able to keep a number of activities in progress in parallel, balancing priorities as necessary</li><li>Positive ‘can-do’ attitude</li><li>Self-starter, takes ownership and accountability for assigned work</li><li>Client Focused and determined in getting the job done right,</li><li>Strong analytical skills, ability to logically break down tasks into smaller manageable parts</li><li>Ability to identify and manage key risks and issues,</li><li>Strong interpersonal skills, within the team, and interacting with multiple levels of management across USPBW and CTI organizations.</li><li>Flexible, proactive, and self-motivated with a proven ability to drive Improvement efforts.</li></ul>Education:<ul><li>Bachelor’s degree in related course of study or equivalent skill-set and demonstrable experience.</li></ul>This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.  ------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Applications Support------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Jacksonville Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$113,840.00 - $170,760.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:Nov 30, 2025------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.