Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the companys financial stability and reputation, and contributing towards the overall business resilience and success.Responsibilities: <ul><li>Oversee and challenge internal resilience and external dependencies in the company’s business operations.</li><li>Develop, implement, and support resilience and third-party risk strategies, policies, and projects, applying operational risk management guidelines for identifying internal and external risks.</li><li>Pursue continuous improvement in resilience and third-party risk management, adopting lessons learned from operational resilience-related tests exercises, simulations, and third-party evaluations.</li><li>Liaise with external partners, internal departments, and industry peers to coordinate risk management efforts, promoting best practices in operational resilience and third-party risk management.</li><li>Ensure the Risk Governance framework operates efficiently, supervising that both operational and third-party risk-related losses are within defined Risk Appetite parameters.</li><li>Analyze, capture, report, and challenge risks across both internal operations and third-party relationships, working with technical Subject Matter Experts (SMEs) and management on all aspects of Business and Technology recovery planning and testing.</li><li>Implement and monitor sound and effective resiliency processes and third-party risk management protocols across the company’s lines of business.</li><li>Assist resiliency and third-party risk managers and their teams in managing staff, promoting training, career development plans, and high morale among prevention, detection, and recovery staff.</li><li>Raise the level of operational resilience and third-party risk awareness company-wide, aiding in the creation of risk management training modules.</li><li>Supervise third evaluations-party and remedial actions to strengthen organizational resilience and mitigate operational sustainable risks.</li><li>Conduct comprehensive risk management reviews covering internal resilience and third-party interactions across the global portfolio, fostering a culture of risk consciousness and responsibility.</li><li>Conceptualize, implement and, assess reports to pinpoint high-risk areas and confirm effectiveness of risk mitigation efforts in both operational resilience and third-party risk areas.</li><li>Provide expert counsel on resilience and third-party risk-related matters, ensuring independent evaluation of policy, regulatory adherence, and effectiveness of controls.</li><li>Collaborate with Risk Subject Matter Experts (Compliance Risk, Credit Risk, Fraud, Technology, etc.) to govern risks throughout the Operational and Third-Party Risk Lifecycle, advocating for a comprehensive risk management methodology.</li><li>Lead oversight of first Line of Defense entities that have responsibility for Business Disruption &amp; Safety Risk; including Crisis Management, Continuity of Business processes, People and Premises safety risk, as well as the physical aspects of Climate Risk.</li><li>Inspires people with a compelling and aspirational future vision; demonstrates optimism when leading the organization through challenges and uncertainty.</li><li>Creates a highly resilient organization in which people persist through challenges, transparently communicate and own mistakes, and actively apply learnings to make Citi better.</li><li>Establishes a safe environment where people candidly communicate opinions, seek diverse opinions, and actively debate decisions.</li><li>Fosters a culture that rewards teams to pursue breakthrough ideas and improve business results; proactively invests resources in innovation initiatives.</li><li>Creates a culture that strongly encourages teams to prioritize enterprise success over individual agendas and do the right thing for the organization.</li><li>Boldly creates focus by aligning critical priorities across businesses, functions, and regions; eliminates nonessential work that could distract the organization from executing key priorities.</li><li>Champions innovative ways to manage risk through streamlining processes and building common methods.</li><li>Creates and reinforces a culture of exceptional controls that support client satisfaction and operational effectiveness.</li><li>Proactively solves systemic enterprise challenges by investing time and resources to gather cross-enterprise data; builds sustainable solutions that fully address the root causes of issues.</li><li>Creates a performance culture of high expectations that inspires people to continuously deliver excellence and exceed company goals.</li><li>Energizes and reinforces an ethical environment where doing the right thing for clients and Citi is expected in every decision and action.</li><li>Establishes a culture where teams actively cultivate collaborative partnerships across organizational boundaries; creates synergies that deliver added value for Citi.</li><li>Champions strategies for leveraging Citi’s resources to have a positive impact on society; demonstrates deep understanding of client and community needs.</li><li>Proactively implements systemic solutions to promote the well-being and engagement of all employees; embodies work-life balance through their words and actions and actively encourages others to do the same.</li><li>Leads efforts to position Citi as an attractive place to work for diverse communities; cultivates an inclusive culture in which all individuals are valued and feel a strong sense of belonging.</li><li>Leads with compassion and reinforces a culture in which people assume best intentions of others; treats others respectfully; listens, understands, and appreciates the unique challenges faced by others.</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards</li></ul>Qualifications: <ul><li>15+ years of experience, including 8-10+ years managerial experience</li><li>Extensive knowledge of the impact third-party affiliations has on business risk, specifically resilience or continuity risk.</li><li>Proficiency in managing risks throughout the Third-Party Risk Lifecycle, with a targeted focus on resilience risk management.</li><li>Familiarity with a range of risk types such as credit, compliance, technology, and fraud, and how these intersect with third-party and resilience risks within a banking institution.</li><li>Experience in collaborating with risk management colleagues to foster a comprehensive, integrated approach to risk management, inclusive of third-party and resilience risks.</li><li>Understanding of the strategic role of risk management within the overarching business strategy, particularly concerning third-party and resilience risks.</li><li>Broad knowledge of banking processes, product offerings, and operations, paying particular attention to the management of third-party relationships and resilience risks.</li><li>Comprehension of regulatory mandates shaping the Third-Party Risk Management and Outsourcing Lifecycle, and their repercussions on resilience risk management.</li><li>Deep understanding of Risk Governance structures and Risk Appetite parameters, specifically in relation to third-party and resilience risks.</li><li>Proficiency in MIS reporting and analytical tools, demonstrated by a history of creating and interpreting reports concerning third-party and resilience risks.</li><li>Familiarity with operational risk management strategies and best practices, specifically for managing third-party and resilience risks.</li><li>Experience in performing risk management reviews and oversight, with a distinct focus on third-party and resilience risks.</li><li>Capacity to influence business strategy and oversee crucial sub-functions.</li><li>Proficiency in identifying, mitigating, and managing risks.</li><li>Skill in processing complex data, extracting insights, and forming strategic recommendations.</li><li>Expertise in developing, analyzing intricate reports, and translating data into actionable steps.</li><li>Ability to report risks effectively, negotiate internally, and select handle external communication.</li><li>Competence in managing multiple projects, setting priorities, and meeting deadlines.</li><li>Mastery in ensuring alignment with internal policies, regulations, and industry best practices.</li><li>Skill in managing third-party relationships mitigating risks and enhancing value.</li></ul>Education: Bachelors/University degree, Masters degree preferred------------------------------------------------------Job Family Group: Risk Management------------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Tampa Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$170,000.00 - $300,000.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills Analytical Thinking, Control Monitoring, Credible Challenge, Governance, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:Oct 21, 2025------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.