The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities:<ul><li>Partners with internal teams to ensure marketing campaigns are designed and executed flawlessly to meet business goals.</li><li>Engages in implementing test strategies, developing campaign schedules, BAU auditing, and applying critical thinking to identify and mitigate potential issues.</li><li>Assesses for impacts and potential need for additional testing to ensure overall channel integrity.</li><li>Collaborate with business partners to execute campaigns/initiatives that drive acquisitions growth and greater customer engagement.</li><li>Identify and manage issues to resolution.</li><li>Assist with monthly budget reconciliation and marketing invoice processing to ensure proper vendor execution.</li><li>Manage internal legal and creative reviews and approvals for marketing campaigns.</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> Qualifications:<ul><li>5-8 years’ experience in printing production/direct mail</li><li>Knowledge of Adobe or other similar tools</li><li>Requires attention to detail, excellent project management skills, good communication and problem-solving skills.</li><li>Excellent organization skills and ability to manage multiple tasks/projects at once.</li><li>Creative problem solving and sense of ownership.</li><li>Solid communication, presentation and project management skills.</li><li>Ability to work well under tight deadlines in a fast-paced and team-oriented environment.</li></ul> Education:<ul><li>Bachelors/University degree or equivalent experience</li></ul> This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------Job Family Group: Marketing------------------------------------------------------Job Family:Marketing Program Management------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:NC-CHARLOTTE (BALLANTYNE)------------------------------------------------------Primary Location Full Time Salary Range:$81,600.00 - $122,400.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:Oct 10, 2025------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.