Technology &amp; Business Enablement (T&amp;BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing technical solutions and infrastructure across the firm.T&amp;BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with.  Another critical component of T&amp;BE is the Enterprise Data Office which is responsible for overseeing Citi’s Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management.Within T&amp;BE, the Chief Operating Office (T&amp;BE COO) drives a strong focus on risk and controls, compliance and value across T&amp;BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions.The T&amp;BE Quality Assurance (QA) function sits within T&amp;BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&amp;BE globally.The Data Quality Assurance Lead will be a key member of the T&amp;BE QA team. This role will report to the T&amp;BE Data Quality Assurance Head. The Data Quality Assurance Lead will be instrumental in establishing and implementing quality assurance processes within the Enterprise Data Office globally.Key Responsibilities:Quality Assurance Strategy<ul><li>Manage, deliver, and execute the QA mandate and provide oversight to drive consistent and clear QA processes, monitoring, reporting and escalation.</li><li>Maintain common QA standards, procedures and governance processes to create and maintain consistent and best in class QA protocols.</li><li>Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.</li><li>Support T&amp;BE QA Director (QAD) in fostering a strong partnership across T&amp;BE, 1st line Risk and Controls, 2nd and 3rd line functions to drive accountability to deliver on remediation activities.</li><li>Support T&amp;BE QA Director (QAD)  to define and implement future state strategies over Data Quality Assurance activities.</li></ul>Quality Assurance Processes<ul><li>Proactively support  T&amp;BE QA Director (QAD)  in identifying and executing strategic decisions and initiatives.</li><li>Design, lead and ensure on-time and quality execution of QA reviews across assigned internal and regulatory issues portfolio in conformance with T&amp;BE QA procedure. Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation. Ensure QA workflow tool is updated with accurate and complete information.</li><li>Demonstrate expertise of data management, risk and control and in-depth knowledge of the internal and regulatory issue remediation, Consent Order plan and interdependencies with other Issues/Regulatory Commitments.</li><li>Supervise allocated resources and budgeted hours for the assigned portfolio to ensure any potential deviations is addressed and provide timely feedback in QA workflow tool.</li><li>Drive positive change for T&amp;BE to strengthen its risk management and control environment through successful Issue/RBCM remediation.</li><li>Support T&amp;BE QA management to escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions.</li><li>Support T&amp;BE QA Director (QAD) to publish quality and on-time QA status reporting to T&amp;BE leadership.</li><li>Support T&amp;BE QA Director (QAD) to publish quality and on-time QA Clearance/Non-objection memo.</li><li>Support QAD to effectively plan and manage allocated resources and budgeted hours for the portfolio. Act as a mentor/coach to respective team members and provide training to T&amp;BE QA team members as required.</li><li>Drive improvement initiatives to improve the quality and efficiency of the function.</li><li>This is a global role involving interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.</li></ul>Qualifications: <ul><li>10+ years of extensive experience in data management, risk and control, supervision, issues management QA / control and monitoring processes.</li><li>Specific subject matter expertise regarding data management, data governance, and risk and control disciplines within Data and/or Technology processes.</li><li>Ability to effectively drive and lead change in an organization with Citigroup’s size.</li><li>Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance. </li><li>Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs. </li><li>Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company. </li><li>Experience in regulatory data remediation activities.</li><li>Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.</li><li>Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.</li><li>Superior oral and written communication skills, and in particular ability to articulate and influence senior stake holders.</li><li>Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change.</li><li>Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.</li><li>Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.</li><li>Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.</li></ul>------------------------------------------------------Job Family Group: Controls Governance &amp; Oversight------------------------------------------------------Job Family:Quality Assurance, Monitoring &amp; Testing------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location Full Time Salary Range:$145,100.00 - $217,700.00------------------------------------------------------Most Relevant Skills Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.