The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage &amp; retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities:<ul><li>Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research</li><li>Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed</li><li>Conduct basic analysis and research as well as workflow management</li><li>Support an expansive array of products and services</li><li>Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> Qualifications:<ul><li>1-3 years of relevant experience</li><li>Experience working in a business office or operational environment</li><li>Proficient computer and math skills with a focus on complex databases and spreadsheets</li><li>Demonstrates technical and administrative expertise</li><li>Consistently demonstrates attention to detail</li><li>Demonstrated knowledge of activities, policies, and procedures of a basic work area</li></ul> Education:<ul><li>High School diploma or equivalent</li></ul> This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Funciones<ul><li>Analista de monitoreo del sistema de cajeros automaticos</li><li>Monitorear que el sistema de cajeros automaticos funcione correctamente</li><li>Realizar escalamientos de principio a fin cuando se detecten fallas en el sistema de cajeros automaticos</li><li>Dar respuesta a las solicitudes a clientes y proveedores</li><li>Elaboracion de reportes sobre niveles de servicio de cajeros automaticos</li><li>Reducir los riesgos de los cajeros automaticos fuera de servicio</li><li>Coordinar citas con proveedores de comunicación.</li></ul> Requisitos<ul><li>​Manejo de Excel ( Tablas dinamicas, bases de informacion, cruces de informacion)</li><li>Experiencia en Manejo de Datos</li><li>Experiecia en resolucion de fallas en ATMS deseable</li><li>Manejo de Offices</li></ul>​Disponibilidad para trabajar de horario para rolar entre turno matutino y vespertino, asi como para hacer guardias sabados y domingosHibrido ( 3 dias se acuede a oficina y dos dias desde casa)Zona de Trabajo Moras / Benito Juarez------------------------------------------------------Job Family Group: Operations - Core------------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.