Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.What you’ll do:Handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.<ul><li>Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.</li><li>Acts as advisor or coach to new or lower level analysts; allocates work.</li><li>Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.</li><li>Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.</li><li>Persuades and influences others through strong and comprehensive communication and diplomacy skills</li><li>Provides expertise in production support and an advanced level of understanding of the principles of apps support.</li></ul>What we’ll need from you:<ul><li>Good technical knowledge of Cloudera stack, Kafka, Spark, Hive, HBase, Sqoop, Couchbase</li><li>Familiarity with ITIL process, ServiceNow, ITRS monitoring and Splunk tools</li><li>Service oriented attitude</li><li>Practical problem solving and strategic thinking skills</li></ul><ul><li>Ability to communicate appropriately with senior stakeholders</li><li>Ability to work in a fast-paced environment</li></ul>What we’ll provide you:By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:<ul><li>27 days annual leave (plus bank holidays)</li><li>A discretional annual performance related bonus</li><li>Private Medical Care &amp; Life Insurance</li><li>Employee Assistance Program</li><li>Pension Plan</li><li>Paid Parental Leave</li><li>Special discounts for employees, family, and friends</li><li>Access to an array of learning and development resources</li></ul>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.  #LI-BH1------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Applications Support------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.