<div>The Senior Customer Success Manager (CSM) is responsible for ensuring strategic customers achieve value from Solis’ cybersecurity services through seamless onboarding, strong adoption, and proactive health management. Acting as a technical advisor, you will help clients maximize their security posture while driving renewals and identifying expansion opportunities. </div> <h2> About the role </h2> <div>We are looking for a proactive and customer-focused professional to manage the post-sale lifecycle for a portfolio of valued clients. In this role you will: </div><ul><li>Partner with delivery teams to oversee onboarding, technical integrations, and service adoption</li><li>Monitor customer environments, identify risks early, and coordinate resolutions</li><li>Lead QBRs and technical reviews, translating service outcomes into measurable business value</li><li>Own renewal cycles and develop expansion opportunities withing account set</li><li>Act as an escalation point for technical issues and customer advocacy</li><li> Maintain accurate account health, risk, and opportunity data in CRM.</li></ul> <h2>  </h2> 

CFC

Senior Customer Success Manager Sales

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