<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1><b>Job Details </b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p></p><div><div><p><span>This position is accountable for both the growth and maintenance of the Triose freight management program for our clients through excellent claims management. This role will be part of the Customer Support team and assist with supporting internal and external customers as needed. On an ongoing basis, they will work with our internal teams to improve processes for our claims management workflows. This position does not have supervisory responsibilities.</span></p><p></p><p><span><b>Location: </b>Remote, United States</span></p><p></p><p><span><b>Work/Shift Hours:</b> </span> 8:00 am - 5:00 pm EST</p><p></p><p><span><b>Primary Duties and Responsibilities:</b></span></p></div><div><ul><li><span><span>Files client claims for all carriers within 24 hours of notification</span></span><span> </span></li></ul></div><div><ul><li><span><span>Manage client claims for all carriers</span></span><span> </span></li></ul></div><div><ul><li><span><span>Resolves client claims for all carriers</span></span><span> </span></li></ul></div><div><ul><li><span><span>Develops professional and productive relationships with client contacts</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>Records all activity and information into application support system</span></span><span> </span></li></ul></div><div><ul><li><span><span>Handles any billing issues with clients related to claims. Escalates to billing team as needed. </span></span><span> </span></li></ul></div><div><ul><li><span><span>Escalates issues as needed to Manager and the sales team</span></span><span> </span></li></ul></div><div><ul><li><span><span>Passes along any opportunities to upsell a product to the sales team</span></span><span> </span></li></ul></div><div><ul><li><span><span>Troubleshoots issues with parcel </span><span>shipping</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>Interacts with internal or external customers to </span><span>provide</span><span> and process information in response to inquiries, </span><span>concerns</span><span> and requests. </span></span><span> </span></li></ul></div><div><ul><li><span><span>Creates and updates SOP’s related to all claims management practices. </span></span><span> </span></li></ul></div><div><ul><li><span><span>Supports sales on client meetings as </span><span>needed</span></span><span> </span></li><li>Maintains Claims Management statistics</li></ul></div><div><ul><li><span><span>Performs related duties as assigned. </span></span><span> </span></li></ul></div></div><p></p><p></p><p></p><p></p><div><p><b>Experience and Educational Requirements:</b></p><p><span><span>Requires broad training in fields such as business administration, claims management, logistics, healthcare management or similar vocations generally obtained through completion of a </span><span>four year</span><span> bachelors degree program. </span><span>Normally</span><span> requires 4 years </span><span>directly related</span><span> and progressively responsible </span><span>experience preferably in the healthcare industry.</span> </span></p><p></p><p><b>Minimum Skills, Knowledge, and Ability Requirements:</b></p><ul><li>Claims management experience</li><li>Strong oral and written communication skills </li><li>Time Management </li><li>Proven track record of relationship Management  </li><li>Critical evaluation  </li><li>Problem Solving/Analysis </li><li>Customer focused  </li><li>Motivated to collaboratively work in a team environment </li><li>Thrives in a fast paced, sometimes demanding role </li><li>Statistics Management</li><li>Claims Reporting</li></ul><p></p><p></p></div><p></p><div><p><span><span> </span></span></p><p></p></div><div><div></div><div><p><span> </span></p></div></div><div><p><span><span> </span></span><br /><span> </span></p></div><div><p><span> </span></p></div><div><p><span> </span></p></div><p></p><p></p><h1><b><b><b>What Cencora offers</b></b></b></h1><p></p><p><span>We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit </span><u><a href="https://www.virtualfairhub.com/cencora" target="_blank"><span><span><span><span><span><span><span><span><span><span><span><span>https://www.virtualfairhub.com/cencora</span></span></span></span></span></span></span></span></span></span></span></span></a></u></p><p></p><p></p><p></p><p></p>Full time<p></p><p></p><div><div><div><div><div><div><div><h1><span><b><b>Salary Range*</b></b></span></h1></div></div></div></div></div></div></div><p></p><p></p>$50,200 - 71,940<p></p><p></p><p>*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in <span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Colorado/California/Washington/New</span></span></span></span></span></span></span></span></span></span></span> <span><span><span><span><span><span><span><span>York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois</span></span></span></span></span></span></span></span></span></span></span></span> State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.</p><p></p><p></p><h1><span><b><b><b><b>Equal Employment Opportunity</b></b></b></b></span></h1><h1></h1><p>Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.</p><p></p><p>The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.</p><p></p><p>Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email <a href="mailto:hrsc@amerisourcebergen.com" target="_blank"><span><span><span><span>hrsc@cencora.com</span></span></span></span></a>. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned</p><p>.</p><h1><b><b><b><b>Affiliated Companies:</b></b></b></b></h1>Affiliated Companies: Triose, Inc.