Learnvia is a new Carnegie Mellon University initiative focused on transforming post-secondary math education through research-driven, AI-enhanced courseware. As part of CMU’s broader efforts in learning science and educational technology, Learnvia collaborates closely with faculty, researchers, and institutional partners to develop innovative, evidence-based learning experiences. The Technical Generalist role will bridge the gap between technical development and educational content creation while also supporting partners in implementing and optimizing our learning technologies. This dual-role position combines hands-on technical work—such as coding interactive tools, automating processes, and developing dynamic educational content—with customer support and partner engagement. The ideal candidate will have experience in both software development and instructional technology, with a strong ability to collaborate across content and engineering teams. This role is perfect for someone who is passionate about creating interactive learning experiences and ensuring seamless technology integration for educators and students.Core responsibilities include:Technical Development<ul><li>Work closely with engineers to ensure our platform supports seamless animations, interactive tools, and dynamic content aligned with pedagogical goals.</li><li>Define technical requirements and collaborate on the development of innovative learning activities.</li><li>Develop programmatic videos based on detailed specifications from content authors, ensuring clarity and engagement.</li><li>Write and optimize code for interactive tools, utilizing math graphing technologies to create dynamic student experiences.</li><li>Automate processes using programming languages and scripting to streamline content development.</li><li>Utilize SQL and data analytics to generate reports and insights, improving learning outcomes and operational efficiency.</li><li>Train and support content authors in developing effective technical specifications for animations, videos, and interactive media.</li></ul>Support &amp; Customer Success<ul><li>Provide responsive, in-the-moment support to partners via email, helping them navigate and maximize our tools, technology, and services.</li><li>Build and maintain relationships with academic partners, advising them on best practices for integrating our tools into their teaching.</li><li>Assist institutions in implementing learning technologies, including Learning Management System (LMS) and LTI integrations.</li><li>Consult with faculty on curriculum design and implementation, delivering individual and departmental training sessions.</li><li>Collaborate with Account Managers and Executives to review customer needs, expansion opportunities, and retention strategies.</li><li>Identify priority customers and develop engagement strategies to ensure user success and reduce digital churn.</li></ul>Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.  You should demonstrate: <ul><li>Excellent communication skills, with the ability to effectively interact with both technical and non-technical team members, bridging the gap between engineering and content.</li><li>Strong adaptability and a quick learning ability for new coding languages and technologies, contributing directly to both content creation and technical development.</li><li>Strong problem-solving aptitude and a proactive approach to troubleshooting, collaborating with cross-functional teams to identify and resolve issues efficiently.</li><li>Ability to cultivate relationships and understand the needs of instructors, institutions, and learners.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Computer Science, Educational Technology, or a related field preferred.</li><li>Proficiency in programming languages and math graphing tools for creating dynamic, engaging learning experiences.</li><li>Familiarity with customer success, account management, or consultative support in an education technology setting is a plus.</li><li>Experience with developing interactive educational tools and video content, especially in an ed-tech environment, is beneficial.</li><li>A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.</li></ul>Requirements:<ul><li>Successful background check</li></ul>Additional Information:<ul><li>Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.  Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.</li><li>Note: This is a fixed-term position</li><li>A remote work option may be available for candidates with residency in Pennsylvania, California, New York, Virginia or Washington, D.C. All approved remote work arrangements are subject to an approved remote work agreement (RWA) as part of any offer of employment.</li></ul>Joining the CMU team opens the door to an array of exceptional benefits.<a href="https://www.cmu.edu/hr/benefits/eligibility/index.html" target="_blank">Benefits eligible</a> employees enjoy a wide array of benefits including <a href="https://www.cmu.edu/hr/benefits/health-welfare/index.html" target="_blank">comprehensive medical, prescription, dental, and vision insurance</a> as well as a generous <a href="https://www.cmu.edu/hr/benefits/retirement-savings/index.html" target="_blank">retirement savings program</a> with employer contributions. Unlock your potential with <a href="https://www.cmu.edu/hr/benefits/tuition/index.html" target="_blank">tuition benefits</a>, take well-deserved breaks with ample <a href="https://www.cmu.edu/hr/benefits/time-away/pto.html" target="_blank">paid time off</a> and observed <a href="https://www.cmu.edu/hr/benefits/time-away/holidays.html" target="_blank">holidays</a>, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our <a href="https://www.cmu.edu/hr/work-life/support/family-child-care-resources/index.html" target="_blank">Family Concierge Team</a> to help navigate childcare needs, <a href="https://athletics.cmu.edu/recreation/facilities" target="_blank">fitness center access</a>, and much more!For a comprehensive overview of the benefits available, explore our <a href="https://www.cmu.edu/hr/benefits/index.html" target="_blank">Benefits page</a>.At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.Are you interested in an exciting opportunity with an exceptional organization?! Apply today!LocationRemoteJob FunctionSoftware/Applications Development/EngineeringPosition TypeStaff – Fixed Term (Fixed Term)Full Time/Part timeFull timePay BasisSalaryMore Information: <div><div><div><div><ul><li>Please visit “<a href="http://www.cmu.edu/jobs/why-cmu/index.html" target="_blank">Why Carnegie Mellon</a>” to learn more about becoming part of an institution inspiring innovations that change the world. </li><li>Click <a href="https://www.cmu.edu/jobs/benefits-at-a-glance/" target="_blank">here</a> to view a listing of employee benefits</li><li>Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. </li><li><a href="https://www.cmu.edu/policies/administrative-and-governance/statement-of-assurance.html" target="_blank">Statement of Assurance</a></li></ul></div></div></div></div>