What Technical Call Center contributes to Cardinal HealthCustomer Service, Technical is responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of Cardinal Healths products and services. Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers.What Customer Care Tier 2 contributes to OptiFreight Logistics     The Customer Care Tier 2 Team is responsible for all requests that require work beyond a first touch resolution. The types of requests received are more complex such as:<ul><li>Resolving invoicing queries</li><li>Web portal issues</li><li>Recurring website log-in issues of the customers</li><li>Escalated cases or requests from territory consultants and/other teams</li></ul>Job ResponsibilitiesCustomer Care Tier 2 handles mass requests and functions as the next level of support for customers<ul><li>Collaborates with Territory Consultants, EIT (Enteprise IT), other segments of OFL/CAH, or FedEx to resolve escalations</li><li>Facilitates website usage trainings for new users</li><li>Supports works/projects on process improvement within OFL.</li><li>Delivers customized support by connecting with the customer to assist with individual technical needs </li></ul>What is expected of you and others at this level<ul><li>Applies basic concepts, principles, and technical capabilities to perform routine tasks</li><li>Works on projects of limited scope and complexity</li><li>Follows established procedures to resolve readily identifiable technical problems</li><li>Works under direct supervision and receives detailed instructions</li><li>Develops competence by performing structured work assignments</li></ul>Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click <a href="https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf" target="_blank">here</a>