Sr. Manager, Project Management (Hybrid)As a Senior Manager in the Portfolio Management Office (PMO) team for Retail Bank’s Customer Protection Operations (CP) business, you help lead a talented group of Program &amp; Project Managers who deliver on the strategic objectives of our organization. As part of the PMO Leadership Team and aligned to CP’s Chief of Staff Office, you will lead and manage strategic programs, initiatives, and workstreams that comprise the core of the CP Portfolio. You will influence multiple customer and partner groups across the CP and Retail Bank lines of business and be seen as a key change leader by our peers, business partners, and senior stakeholders. In this role, you will be a strategic thought partner that helps define strategy and provide business-critical reporting to senior leaders - ultimately shaping decisions that guide &amp; grow Customer Protection as an organization.The ideal candidate for this position is a seasoned program manager and servant-leader with demonstrated success contributing to Key Results-connected work and program-level workstreams. Equally important, this candidate will lead, mentor, develop, and professionally care for the associates aligned to the Project job family in the PMO team. This leader will be a value-adding thought partner to their peers on the Chief of Staff team and CP overall, collaborating with other leaders to identify gaps, get ahead of friction points, and continue maturing our ways of working. This candidate must have demonstrable skill in communicating &amp; reporting at all levels of the organization and have a willingness to lead &amp; mentor future leaders as we grow the next generation of program &amp; project managers in Customer Protection.We are looking for a leader who can…Deliver on Programs<ul><li>Lead moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports</li><li>Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements</li><li>Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time</li><li>Leverage problem solving and influencing skills to ensure project plans deliver on time and aligned with intent</li><li>Partner with cross-functionally project customers to provide strategic and tactical thought partnership to effectively drive project delivery</li><li>Ensure prompt and crisp tracking, communication, &amp; reporting of owned initiatives, to include recurring status meetings, pilots and go-lives, MBRs, and other key reporting structures</li><li>Consult with business partners to understand complex problems and focus on bringing issues to resolution, escalate road-blocks as necessary to meet timelines, and clarify and define transformation requirements / scope for cross-functional problems </li><li>Create and deliver presentations to senior stakeholders when needed to help guide and influence senior discussions and decisions</li></ul>Organize &amp; Deliver With Influence<ul><li>Be an exceptional storyteller who crisply and concisely articulates business value, problem statements, risks, and outcomes to audiences at all levels</li><li>Demonstrate a positive attitude and organizational agility to adapt to changing demands</li><li>Organize and frame Project workstreams in a well-managed way that ensures the team supports CP’s objectives and delivery of key results</li><li>Partner closely with Line of Business and peer senior leaders to ensure we deliver work (1) with operational excellence &amp; timeliness (2) maintains focus on KR-driven &amp; strategic requirements (3) maintains a strategic roadmap of initiatives so peers &amp; partners are proactively engaged (4) reports on the state of the business clearly &amp; concisely</li><li>Conduct independent research and analysis to solve ambiguous problems</li><li>Work with peer teams to develop recommendations to stakeholders enabling them to make key business decisions </li></ul>Lead With Excellence <ul><li>Accountable for the professional development and workplace welfare of a team of 3-6 direct reports, ensuring unbiased and quality mentorship for all associates</li><li>Responsible for operational excellence and professionalism across the PMO; participating in developing products and processes, benefits definition, management of changes in the operational environment, and assigning and managing team accountabilities on an ongoing basis  </li><li>Provide subject matter expertise on project management as needed and when representing the department in projects and other meetings</li><li>Over time, learn the nuances of the Customer Protection business to help drive high-impact transformations and predictable change management</li></ul>Location: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA) or 802 Delaware Ave (Wilmington, DE) - this role is Hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.Basic Qualifications  <ul><li>Bachelors Degree or Military Experience </li><li>At least 4 years of People Management experience</li><li>At least 6 years of Program Management, Project Management, or Portfolio Management experience</li><li>At least 2 years of experience as Responsible or Accountable for reportable business metrics </li><li>At least 3 years of Microsoft Office or Google Suite experience</li></ul>Preferred Qualifications<ul><li>Master’s Degree</li><li>At least 6 years of People Management experience </li><li>At least 8 years of Program Management, Project Management, or Portfolio Management experience</li><li>At least 3  years of experience as Owner / Accountable Leader for large-scale, data-driven initiatives</li><li>CAPM, PMP, Lean, Agile, or SAFe certification</li><li>At least 2 years of Financial or Regulatory Industry experience</li></ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $170,800 - $194,900 for Sr Manager, Project Management  Richmond, VA: $155,300 - $177,200 for Sr Manager, Project Management                  Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a target="_blank" href="https://www.capitalonecareers.com/benefits">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="mailto:RecruitingAccommodation@capitalone.com" target="_blank">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital Ones recruiting process, please send an email to <a href="mailto:Careers@capitalone.com" target="_blank">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Similar Remote Jobs