Sr. Associate, Card Risk Events/Issues Manager (Hybrid)

As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card.

We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event management.

General Responsibilities:

Guides business customer through Risk Event and/or Issue containment and remediation
Work with internal process owners, analysts, tech, and third parties
Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
Makes recommendations and provides guidance to the business
Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
Helps drive investigation of root cause and/or problem solving for remediation projects
Coordinates with various teams to ensure timelines are met and remediation projects move forward
Maintains all artifacts, evidence and entries into the system of record
Training and development of others, as necessary
Uses judgment to escalate situations to leadership in a timely manner

Additional Responsibilities Include:

Driving process improvements aligned with desired customer outcomes
Providing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings
Understanding and utilizing all Risk Management tools and systems available
Drafting and delivering presentations using well-reasoned information and cohesive data in a meaningful way
Working collaboratively with direct team and business partners, sharing tools, ideas and expertise

An Ideal Candidate Possesses:

Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
Strong problem identification, resolution and analytical abilities
Experience in management of multiple projects concurrently in an autonomous environment
Subject matter expertise in designed Risk Methodologies and corporate risk practices

Basic Qualifications:

High School Diploma, GED, military experience or equivalent certification
At least 2 years of Project Management or Process Management experience
At least 1 years of Operations, Financial Services Compliance or Risk Management experience
At least 1 year of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

Bachelor’s Degree or Military experience
1 year Risk Event/Issue Manager experience
Certifications in any of the following: Business Process Management (BPM), Project Management Professional (PMP) or Six Sigma

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $94,600 - $107,900 for Sr. Risk Associate

Richmond, VA: $86,000 - $98,200 for Sr. Risk Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).