Manager, Systems Specialist Operations (Global Payment Network)This is an exciting opportunity to partner with world class professionals to solve real business problems while acting as a liaison between IT and our lines of business. In this role, you will be a valuable source of support through forecasting, in depth analysis, and reporting. You will be responsible for analyzing data to provide top notch recommendations, and enabling teams to meet their operational goals. You will also be responsible for application system and process management initiatives, and for ensuring applications are in compliance with applicable regulatory guidelines and in accordance to the platform design. In addition, you will have the opportunity to troubleshoot complex and interesting applications, monitor system performance, and identify enhancements to give our customers the best experience in the industry.Responsibilities: <ul><li>Strategy development and implementation </li><li>Data gathering and analysis </li><li>Process ownership</li><li>Collaboration and negotiation </li></ul>Basic Qualifications: <ul><li>High School Diploma, GED, or Equivalent Certification</li><li>At least 6 years of experience in IT operations and system support</li><li>At least 2 years of experience in Project management </li><li>At least 2 years of experience in Business systems development  </li></ul>Preferred Qualifications: <ul><li>At least 4 years of experience with Capacity, Availability, or Service Level Management</li><li>Previous experience with Change or Problem Management</li><li>ITIL Certification</li></ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Riverwoods, IL: $132,800 - $151,600 for Manager,Systems Specialist Ops  McLean, VA: $146,100 - $166,700 for Manager,Systems Specialist Ops                  Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a target="_blank" href="https://www.capitalonecareers.com/benefits">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="mailto:RecruitingAccommodation@capitalone.com" target="_blank">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital Ones recruiting process, please send an email to <a href="mailto:Careers@capitalone.com" target="_blank">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).