Manager, Process Management - Affiliates Operations Team (Hybrid)<div>Affiliates is Capital One’s largest Card Acquisitions channel generating ~4M new accounts annually across all lines of business. The Affiliates Operations team reports into the Upmarket Performance Marketing &amp; Analytics team, but operates as a X-LOB team delivering for all Card LOBs. Affiliates is a highly complex channel, with marketing spread across ~40 different websites, from Credit Karma to The Points Guy to Forbes. The internal team works closely with a third party to manage the Affiliate relationships and ensure marketing is compliant and supports Capital One’s overall brand and objectives.  This role would report directly to the Affiliate Operations lead, and would be responsible for building, launching, and maintaining an Affiliate Marketing process, which includes maintaining existing documentation (bringing it up to enterprise standards where necessary), creating new documentation to close potential gaps, managing ongoing control performance and testing. This role will also support the Discover integration helping to evaluate differences across our processes and standardize processes where applicable. Responsibilities:<ul><li>Meet all required process milestones by their due dates</li><li>Stakeholder management</li><li>Maintain a project dashboard</li><li>First point of contact for inquiries about the process, escalating to process owner when needed</li><li>Maintain accurate process documentation reflective of current process scope with updates as needed<ul><li>Identify any gaps in existing process documentation and work with the team to create new documentation where necessary</li></ul></li><li>Manage controls and support required control testing and compliance assessments</li><li>Oversight of required process testing calendar, including preparedness activities and assessment support</li><li>Coordinate responses to key audit requests in partnership with Risk teams and lead meetings with auditors</li><li>Represent the team in scoping sessions and ongoing meetings with partner teams seeking to implement new initiatives that will impact our existing processes</li><li>Main point of contact for anomalies and risk event remediation</li><li>Lead process discussions and decisions with Discover integration<ul><li>Identify if new controls are required</li><li>Identify if new documentation is required</li></ul></li></ul> Key skills: <ul><li>Influence/People leadership: This role will not immediately have direct reports, but requires you to get work done through others on the team informally </li><li>Communication/Stakeholder management: This role will require someone who can tailor their communication to external partners as well as a broad range of stakeholders, including leaders up to the VP level, auditors etc.</li><li>Problem solving/Organization: This role requires the oversight of key compliance and relationship functions within the team, and will be asked to identify and implement efficiencies in how those processes are managed</li><li>Teamwork/Collaboration: This is a highly collaborative role that will require working across different jobs families and potentially partnering closely with third parties</li></ul> Basic Qualifications:<ul><li>Bachelor’s degree or Military experience </li><li>At least 5 years of Process Management or Project Management experience</li></ul> Preferred Qualifications:<ul><li>Masters Degree or MBA</li><li>2+ years of experience supporting and partnering with marketing or technology teams</li><li>BPM, PMP, Lean, Agile or Six Sigma certification</li><li>Strong communication, problem solving and collaboration skills  ​</li></ul>​</div><div>At this time, Capital One will not sponsor a new applicant for employment authorization for this position. </div>The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $126,700 - $144,600 for Manager, Process Management  Richmond, VA: $115,200 - $131,500 for Manager, Process Management                  Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a target="_blank" href="https://www.capitalonecareers.com/benefits">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="mailto:RecruitingAccommodation@capitalone.com" target="_blank">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital Ones recruiting process, please send an email to <a href="mailto:Careers@capitalone.com" target="_blank">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).