Responsible for all aspects of service delivery across their assigned customer accountsJob title:Infrastructure Technical Support ManagerJob Description:Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service Manage relevant third-party organisation relationships Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts Act as an escalation point for service delivery issues and ensure resolution to the Customer’s satisfaction Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities Maintain strong and trusted relationships with Customer’s staff to enable retention and growth Promote the services offered by Capita into managed service Customers Work closely with the Account Manager in a matrix team environment Ensure monthly and quarterly customer meetings are scheduled and documented Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements Ensure that all internal governance processes (e.g. risk management) are complied withLocation:Dublin,IrelandTime Type:Full timeContract Type:Permanent