Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

· Runner First - We act in the best interest of the runner

· Word is Bond - We do what we say we’ll do

· Champion Heart - We give our all in everything we do

· There is no “I” in Run - We stay generous with our humanity

· Keep Moving - We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.

Your Job:

Brooks Customer Service team members live and breathe Let’s Run There. With a service model centered around providing best in class service, they celebrate the run through each interaction with the customer. The B2B Customer Service Representative EMEA is the frontline contact for Customer Services across the different countries as well supporting Lifestyles Retailers in managing their business through order processing, tracking, and review, as well as product explanation. Additionally, this role involves building strong relationships with Countries Customer Service and gather insights and feedbacks on internal processes.

Your Responsibilities:

Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with Lifestyle Retailers, EMEA Close-Out accounts and EMEA Retail Marketing
Respond to reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner
Ensure orders are shipped timely and accurately
Place fill in orders as well as provide information on inventory availability to accounts and sales reps
Issue RA numbers and defective credits as needed
Communicate an account’s shipping and packing requirements to the warehouse
Proactively communicate with EMEA CS Manager regarding large order cancelations
Other projects as required

Maintain customer database, answer inquiries/troubleshoot
Communicate changes for an account to the appropriate party(s); i.e. billing or shipping address as changed, new phone number or email address
Provide accounts/Country Customer Service with information on our apparel and footwear lines and be able to help a customer determine which product is best for them
Work with Credit to resolve invoicing issues. Fill out credit memos/debit memos as needed

Support EMEA CS Manager in Daily Task additional duties as assigned
Create accurate reporting for the purpose of order book management.
Support Country Customer Services in account creation process by cross checking important criteria are met such as SDA, VAT number, terms of deliveries etc.
Support EMEA CS Lead in Maintaining EMEA SOP (Procedure Flow)
Other duties as assigned

Your Qualifications:

High school diploma is required
1+ years in customer service
EDI knowledge, ERP experience is a plus
Fluent in English required
Computer proficiency in Word, Excel, Outlook
Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
Keen attention to detail in planning, organization and execution of tasks, while understanding how all of the pieces fit together and affect one another
Proven ability to work effectively independently as well as with a team
Ability to work in a fast-paced environment while maintaining a positive attitude
Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community

Brooks Running

B2B Customer Service Representative – EMEA

Brooks Running

Your Responsibilities:

Your Qualifications: