<div><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p><strong>WHO WE ARE</strong></p> <p>Braze (Nasdaq) は、顧客とブランドの良質な関係構築を支援するカスタマーエンゲージメントプラットフォームを提供しています。海外ではBurger King、KFC、McDonarld、Mercari、PizzaHut、SEPHORA、日本ではメルカリ、タイミー、コスモ石油、マネーフォワード、freee、サンリオ、ミスミ等で活用されています。</p> <p>データ発生から1.1秒でマーケティング施策に活用でき、生成AIを活用したパーソナライズコミュニケーションを支援し、店舗・ウェブ・アプリとマルチに広がるチャネルに対応した一貫した人間らしいデジタル体験を提供し、ブランドと消費者の結びつきを強くし、収益とブランド価値強化の双方を実現します。テクノロジーとクリエイティビィティーが融合させるマーケティング5.0の実現インフラといっても過言ではありません。</p> <p>Braze は米国と英国でGreat Place to Work®として認定されており、2022 年、Braze はニューヨークのFortunes Best Small and Medium Workplaces で1 位、アメリカのFortunes Best Workplaces for Millennials で5 位、イギリスのFortunes Best Medium Sized Workplaces for Women で11 位を獲得しました。</p> <p>ニューヨークの本社をはじめ、東京以外にもオースティン、ベルリン、シカゴ、ロンドン、パリ、サンフランシスコ、シンガポール、トロントなど、世界各地で多くの社員が働いています。<br /><br /></p> <p><strong>WHAT YOULL DO</strong></p> <p>As a Senior Technical Support Specialist, you will be an essential part of our Global Technical Support Team that owns the post-sale technical relationship with our customers.<br />Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. You will work in coordination with your Global Technical Support Leadership and teammates to ensure our customers are able to quickly and successfully overcome any technical issues they may face when using our platform. You’ll also regularly contribute to our knowledge database, helping to “pay it forward” allowing teammates and customers to learn quickly from your insight. Want to learn and grow in the role? Perfect!<br />As a senior member of the Technical Support Team you will be expected to act as an internal escalation point for critical support tickets that are handled by our more junior members and act as a hand-off for those critical tickets for team members who are not on shift. You will be expected to provide assistance and guidance to more Junior members of the Support Team as well as members of the organization outside of Technical Support.  Your focus will also be to develop in-depth understanding of the platform’s features and functionalities as well as our customer’s use cases and be able to continue to feed that insight back into the business.  While in this role you should be identifying areas of the Braze product in which you can specialize in and become a Subject Matter Expert.  In this function you will be the first point of escalation for any specific cases that need additional assistance from the Technical Support Team.<br /><br /></p> <div><strong>WHO YOU ARE</strong></div> <div> <div> <p>People say you’re a great communicator and top-tier problem solver! You have exemplary written and verbal communication skills with unparalleled follow-up skills. You leave people with the impression that you are really listening to them, understand their problem, and you’re there to help. You look for every opportunity to make things better and you’re all about the team. You get a thrill from helping customers and you know that even though the job isn’t easy, you’re making a difference each and every day. You’re naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.</p> <ul> <li>Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)</li> <li>3-6 years experience supporting a technical product, ideally in SaaS or Mobile</li> <li>Excellent communication skills both in Japanese and English, and customer-centric attitude</li> <li>Experience handling time-sensitive, pressure-intensive customer issues</li> <li>Working knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing system</li> <li>Talent for synthesizing complex ideas and communicating them in a way others can easily understand</li> <li>Experience with Ruby, Java, C++, JavaScript, or other programming languages</li> <li>Curiosity towards learning new things and attitude to explore on ones own</li> <li>Bonus: <ul> <li>Technical domain knowledge of one or more of the following: SaaS, Mobile, APIs, Three-tier architecture, Snowflake, MongoDB.</li> <li>Experience in mobile platforms (Android, iOS)</li> <li>Experience with HTML, CSS, Liquid, and SQL<br /><br /></li> </ul> </li> </ul> </div> </div> <section> <div> <div> <div> <div> <div> <div> <div> <div> <p><strong>WHAT WE OFFER</strong></p> <p>様々なライフステージをサポートする包括的な福利厚生からハイブリットワークまで、仕事と私生活のバランスをとるために必要なものを提供しています。</p> <ul> <li>長期的な資産形成 <ul> <li>競争力のある報酬</li> <li>401K / 企業型確定拠出年金</li> <li>従業員株式購入制度 (ESPP)</li> <li>Financial Coaching を受ける機会</li> </ul> </li> <li>キャリア構築 / 育成サポート <ul> <li>学習費用補助制度</li> <li>Development / Coaching / カウンセリングなどを受ける機会</li> <li>個人、チーム、ビジネスの成長とともに創出されるキャリアパス</li> <li>その他社内の学習プラットフォームや、LinkedIn Learning などのアクセス</li> </ul> </li> <li>健康 / 家族サポート <ul> <li>医療費用補助</li> <li>休暇制度</li> <li>Fertility &amp; Family Forming Support </li> </ul> </li> <li>チームビルディングの機会 <ul> <li>Volunteer Activity</li> <li>Braze 内で支援コミュニティを構築する従業員リソースグループ</li> <li>毎週水曜日の Office Lunch Offering</li> <li>他部署とのランチ会</li> <li>Referral Program</li> <li>その他 Global とのチームビルディングや様々な機会を通して、チーム間の価値観の理解や繋がり構築に取り組めるようにしています。</li> </ul> </li> <li>その他 <ul> <li>WorkStyling 全拠点アクセス</li> <li>オフィスの Drinks &amp; Snacks</li> </ul> </li> </ul> <div> <p>#LI-Hybrid</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section><div><div> <p><strong>WHAT WE OFFER<br /></strong></p> <p><em>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country </em><a href="https://www.braze.com/company/careers/how-we-hire#benefit-section"><em>here</em></a><em>. More details on benefits plans will be provided if you receive an offer of employment.</em></p> <p>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p> <ul> <li>Competitive compensation that may include equity</li> <li>Retirement and Employee Stock Purchase Plans</li> <li>Flexible paid time off</li> <li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li> <li>Family services that include fertility benefits and equal paid parental leave</li> <li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching </li> <li>Employee Resource Groups that provide supportive communities within Braze</li> <li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li> </ul> <p><strong>ABOUT BRAZE<br /></strong>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.</p> <p>Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News &amp; World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. <br />Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.</p> <p>You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.</p> <strong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER</strong> <p>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.</p> <p>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. Were committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you <em>you</em>.</p> <p>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.</p> <em>Please see our</em><a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"><em> </em><em>Candidate Privacy Policy</em></a><em> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</em></div></div>

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