<div>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</div>The Senior Manager, Employee Relations will serve as a key member of the People team, responsible for leading complex workplace investigations and shaping the organization’s approach to resolving employee concerns. While the initial focus will be on matters within the AMER regions (primarily US, Canada and Brazil) the scope may expand to include global employee relations support over time. This role is critical in cultivating a fair, consistent, and respectful workplace environment through proactive issue resolution, thorough investigation practices, and thoughtful policy and program development. The ideal candidate will bring sound judgment, emotional intelligence, and discretion when addressing sensitive matters, while also contributing to broader initiatives that enhance the employee experience and reduce risk for the organization. <h3>What You’ll Do</h3> <ul> <li>Lead complex and high-stakes employee relations investigations, including allegations of misconduct, harassment, discrimination, and other workplace concerns in the AMER region</li> <li>Conduct fair, timely, and well-documented investigations, including fact-finding, witness interviews, and synthesis of findings into clear and actionable recommendations</li> <li>Advise managers and People Business Partners on performance management, dispute resolution, and disciplinary actions</li> <li>Provide guidance, coaching, and oversight to one direct report to ensure consistency and quality in case handling</li> <li>Develop, enhance, and maintain investigation frameworks, case tracking systems, documentation protocols, and procedural standards</li> <li>Collaborate with Legal and People Operations teams to ensure alignment on risk mitigation, policy enforcement, and audit readiness</li> <li>Lead or support cross-functional initiatives focused on improving employee relations practices, such as policy development, training programs, or manager enablement resources</li> <li>Analyze trends, identify root causes, and share actionable insights to help address systemic issues and inform People team strategies</li> <li>Remain current on employment law developments, best practices in employee relations, and emerging trends—particularly as they relate to high-growth and global organizations</li> <li>Maintain the highest level of discretion and professionalism in all communications and decision-making, ensuring consistent application of company policies and values</li> </ul> <h3>Who You Are:</h3> <ul> <li>Minimum of 8 years of progressive experience in Employee Relations, preferably within a fast-paced technology-driven environment</li> <li>Demonstrated ability to independently manage complex workplace investigations from initiation to resolution</li> <li>Strong knowledge of performance management and disciplinary procedures, including documentation best practices</li> <li>Exceptional verbal and written communication skills, with an ability to communicate clearly and objectively under sensitive circumstances</li> <li>Strong interpersonal skills with the ability to resolve conflict, build trust, and influence without direct authority</li> <li>Demonstrated ability to work effectively in high-pressure situations and navigate ambiguity with sound judgment and professionalism</li> <li>Self-starter with a proactive mindset and ability to identify and drive process improvements and strategic initiatives</li> <li>Experience working in a global context or supporting international teams is a plus</li> <li>A Juris Doctor (JD) or legal experience is  preferred, though not required</li> </ul> For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $157,100 - $174,600/year with an expected On Target Earnings (OTE) between $180,600 - $200,700/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.<div><div> WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country <a href="https://www.braze.com/company/careers/how-we-hire#benefit-section">here</a>. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: <ul> <li>Competitive compensation that may include equity</li> <li>Retirement and Employee Stock Purchase Plans</li> <li>Flexible paid time off</li> <li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li> <li>Family services that include fertility benefits and equal paid parental leave</li> <li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching </li> <li>Employee Resource Groups that provide supportive communities within Braze</li> <li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li> </ul> ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News &amp; World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology. You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. Were committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our<a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"> Candidate Privacy Policy</a> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</div></div>