Entity: Customers &amp; Products Job Family Group: Sales Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.About the opportunity:We are looking for a Sales &amp; Customer Service Support Specialist EMEA, who will be responsible for supporting Data Center (DC) business processes ensuring end-to-end smooth O2C transactions to achieve annual commercial targets. In this role, you will also have the opportunity to be a key contact point to existing and new DC customers, coordinate internally to solve their inquiries and achieve the highest customers’ satisfaction. About the role:In more detail, some of your key job accountabilities will be:<ul><li>Develop lead generation strategy to improve business performance within the region.</li><li>Sales Customer Pipeline - liaise with the regional team to create and monitor annual sales plan for the region.</li><li>Organise and manage DC customer meetings as identified in the regional marketing event plan, liaising with regional team or as agreed support the global marketing team in implementation of globally organised events.</li><li>Attend Data Center events across the region to generate new prospects and strength existing customer and partner relationships.</li><li>Participate in cross functional meetings with Global Supply Chain, Technology and other functions.</li><li>Support the integration of processes through developing effective working relationships with internal and external stakeholders to effectively execute business process improvement projects.</li><li>Resolve issues arising in the systems and recommend changes to address the root cause of the problem appropriately.</li><li>Use developing technical expertise to identify and articulate risks and issues, supporting the team in analysing and measuring the effectiveness of existing business processes and suggesting appropriate interventions and opportunities.</li><li>Drive continuous improvement through strategic projects, coordinating the development of business process management tools and methodologies to more effectively deliver business process improvements.</li><li>Reporting effectiveness of key initiatives/activities and/or management of business process improvements, ensuring a simple, standard and consistent approach to reporting.</li><li>Develop and maintain up-to-date knowledge of bps standards and procedures.</li><li>Comply with bps Code of Conduct and model our beliefs.</li></ul>About you:Education:<ul><li>Degree in mechanical or electrical engineering preferred, but not necessary.</li></ul>Experience:<ul><li>IT hardware procurement or sales, data centre operations, HVAC experience, water management experience, engineering design and construction experience</li></ul>Knowledge:<ul><li>Servers and IT hardware, Data Centres, HVAC systems, Water Treatment</li></ul>Why join our team?We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits!Apply now! Travel RequirementUp to 25% travel should be expected with this role Relocation Assistance:This role is not eligible for relocation Remote Type:This position is a hybrid of office/remote working Skills:Business Acumen, Business Acumen, Coaching, Commercial Acumen, Commercial performance, Construction, Consultative selling skills, customer and competitor understanding, Customer Profitability, Customer promise execution, Customer Training, Customer Value Proposition, Data Center Operations, Digital Fluency, Engineering Design, HVAC Systems, Internal alignment, IT Hardware, IT Hardware Support, IT Procurement, Managing strategic partnerships, market, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth {+ 6 more} Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please <a href="https://eur03.safelinks.protection.outlook.com/?url=https:%2f%2fwww.bp.com%2fen%2fglobal%2fcorporate%2fcareers%2fcontact-us.html&amp;data=05%7c02%7cisra.yousif%40bp.com%7c5e11f23a21e84c5fe8af08dc95ee6a84%7cea80952ea47642d4aaf45457852b0f7e%7c0%7c0%7c638550098416834661%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c0%7c%7c%7c&amp;sdata=HZUjwiD%2fnV1I8x8tkDd1vtRqy9l4Jpk%2fnExNwbBfPzA%3D&amp;reserved=0" target="_blank">contact us</a>. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

BP

Sales & Customer Service Support Specialist EMEA

BP