Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, weve got to be honest, you wont always find that here. However, if youre a driven self-starter, with initiative and the motivation to grow your career in an environment thats rapidly changing as we scale-up globally, then the chances are that youll absolutely love it at Booksy.

The people you’ll like to work with and things youll enjoy impacting:

As a Customer Support Team Leader your purpose will be to oversee a team of advisors both working on inbound calls and specialized in technical matters, social media support and revenue growth. Additionally, you will introduce innovations and establish new standards to optimize and enhance processes.

Your main responsibilities:

Analyzing the achievement of KPIs and other metrics and discussing them with team members.
Developing team members competencies related to their roles and motivating them.
Proposing, reviewing, and changing Customer Support processes.
Cooperating closely with the product support team.
Preparing solutions to increase revenue from cooperation with high value clients.

Essentially, to ensure you succeed in this role you’re going to need…

Minimum 3 years of experience in inbound customer service.
Minimum 2 years of experience in team management.
Familiarity with customer service metrics and tools.
Strong technical skills.
Ability to work independently and take on challenges.
Proficiency in Polish at C1 level and English at a min. of B2 level.

It will also help you to have..

Knowledge of Salesforce or similar tools.
Experience in Customer Support with upsell and high value clients.