<div><b>About BlaBlaCar</b></div><div><br /></div><div><span>BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.</span></div><div><br /></div><div><b>Your Mission</b></div><div><br /></div><div><span>We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany. </span></div><h3>Your responsibilities:</h3><ul><li>Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality. </li><li>Animate coaching sessions for team members (internal and external).</li><li>Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.</li><li>Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.). </li><li>Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)</li></ul><h3>Your qualifications:</h3><ul><li>Previous experience in customer service (at least 1 year)</li><li>Excellent communication and active listening skills with a willingness to help others</li><li>A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level</li><li>Full working proficiency in English and German (Please send your CV in English)</li><li>You fit with our<a href="https://jobs.blablacar.com/working-at-blablacar">BlaBlaPrinciples</a></li><li>You thrive in a collaborative, fast-growing and innovative environmentYou have the ability to take ownership, be aligned with business priorities</li><li>Nice to have: Proficiency in French</li></ul><h3>What we have to offer:</h3><ul><li>4 additional weeks on top of legal maternity/paternity leaves</li><li>Financial support for home office equipment (2000 PLN)</li><li>Minimum 20 days holidays per year (based on work experience)</li><li>Local meal plan policy (320 PLN/month)</li><li>Public transport (50 PLN/month)</li><li>Multisport membership</li><li>Private health insurance (Allianz)</li><li>Free unlimited carpooling &amp; bus rides</li><li>Personal growth via trainings, mentorship, and internal mobility programs</li><li>Employee Stock ownership plan</li><li>Regular team building events</li><li>Mental health support through <a href="http://Moka.care">Moka.care</a></li><li>1 day off per year to test our product</li><li>1 day per year for social engagements with non-profits</li></ul><h3>Interested in joining the ride?</h3><ul><li>a 45-min video-call with one of our Talent Acquisition Manager, <a href="https://www.linkedin.com/in/marieta-tonoyan-970581195/">Marieta Tonoyan</a> to get to know you, understand your career expectations and answer your questions</li><li>a fully remote exercise to evaluate your technical skills</li><li>a 60-min video-call with our Associate Manager - Italy and Germany, <a href="https://www.linkedin.com/in/alessandra-minio/">Alessandra Minio</a>, to deep dive into the role</li><li>a 30-min video-call with our Senior Customer Operations Manager ,<a href="https://www.linkedin.com/in/aline-romer-21356029/">Aline Romer</a>, for a vision fit and rounding off the process</li></ul>