<div><div><div><div><div><div><div>Application Deadline:</div></div></div></div></div></div></div>09/05/2025Address:13300 Crossroads Parkway NorthJob Family Group:Customer Shared ServicesProvides support and delivers operational processes to ensure timely and accurate processing of international trade transactions related to goods and services. Handles Import and Export Letters of Credit including Standby Letters of Credit and Bank Guarantees, Clean/Documentary Collections and Drafts. Ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports.<ul><li>Provides advice and guidance to assigned business/group on implementation of solutions.</li><li>Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.</li><li>Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.</li><li>Helps determine business priorities and best sequence for execution of business/group strategy.</li><li>Builds effective relationships with internal/external stakeholders.</li><li>Ensures alignment between stakeholders.</li><li>Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.</li><li>Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.</li><li>Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.</li><li>Fulfills routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities.</li><li>Analyzes and resolve complex issues efficiently and effectively in accordance with Bank and industry standards. Act as primary back-up to team members and as back-up to the manager.</li><li>May function as a problem-solving resource for more junior staff.</li><li>Provides input into the planning and implementation of operational programs.</li><li>May assist with activities such as coordination and scheduling of work, resource forecasting, work flow and activities of the team, including assigning work, periodically reviewing output, providing input to employee performance reviews, quality control, training, team coaching and guidance, operations research and problem resolution.</li><li>Evaluates circumstances requiring exceptions and engages senior management for resolution where required.</li><li>Executes work to deliver timely, accurate, and efficient service.</li><li>Identifies business needs, designs/develops tools and training programs; may include delivery. of training to audiences.</li><li>May acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.</li><li>Provides input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/services or processes as required.</li><li>Processes transactions, audit/reconciliation activities and/or actions internal business partner and/or external customer inquiries/requests as defined by documented policies, processes and procedures. Ensures all Service Level Agreements(SLAs) are consistently met and that customer service is maintained at a high level.</li><li>Checks and reconciles information and documentation to ensure accuracy and completeness and to manage risks associated with transactions. Includes (but is not limited to) reviewing transactions to ensure full compliance with regulations and Bank requirements and maintaining confidentiality of both customer and Bank information.</li><li>Analyzes data and information to provide insights and recommendations.</li><li>Identifies and analyzes issues and problems, and resolves discrepancies in a timely manner. Deals with clients directly to resolve issues and/or escalates as required.</li><li>Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.</li><li>Develops and maintains effective relationships with internal &amp; external stakeholders to execute work and fulfill service delivery expectations.</li><li>Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.</li><li>Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.</li><li>Supports the development of tools and delivery of training focused on delivering business results.</li><li>Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.</li><li>Exercises judgment to identify, diagnose, and solve problems within given rules.</li><li>Works independently on a range of complex tasks, which may include unique situations.</li><li>Broader work or accountabilities may be assigned as needed.Qualifications:</li><li>Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.</li><li>Knowledge and experience using relevant systems and technology – In-depth.</li><li>Knowledge of uniform rules governing letters of credit – In-depth.</li><li>Knowledge and understanding of the business unit’s key products and services, processes and controls – In-depth.</li><li>Knowledge of the risk and regulatory requirements of the business – In-depth.</li><li>Customer service and relationship management skills – In-depth.</li><li>PC skills (MS Word, Excel, PowerPoint) – In-depth.</li><li>Ability to multi-task in a fast-paced environment.</li><li>Technical proficiency gained through education and/or business experience.</li><li>Verbal &amp; written communication skills - In-depth.</li><li>Collaboration &amp; team skills - In-depth.</li><li>Analytical and problem solving skills - In-depth.</li><li>Influence skills - In-depth.</li><li>Data driven decision making - In-depth.</li><li>CDCS experience an asset</li></ul>Salary:<h2></h2>$63,300.00 - $117,200.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: <a href="https://jobs.bmo.com/global/en/Total-Rewards" target="_blank">https://jobs.bmo.com/global/en/Total-Rewards</a>About UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at <a href="http://jobs.bmo.com/us/en" target="_blank">http://jobs.bmo.com/us/en</a>BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to <a href="mailto:BMOCareers.Support@bmo.com" target="_blank">BMOCareers.Support@bmo.com</a> and let us know the nature of your request and your contact information.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Bank of Montreal

Specialist, Global Trade Operations City of Industry, CA, USA

Bank of Montreal