Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description: This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the banks internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.The GM NFRR team is responsible for the consistent application of interpretation of Laws, Rules and Regulations (LRRs) and Enterprise Policies, data sourcing, preparation, governance, and oversight of Global Markets regulatory reports – with the overall goal of centralizing, standardizing and remediating (as necessary) regulatory reporting processes within NTCO NFRR Operations. We are therefore looking for a highly talented individual to become Operational Monitoring Lead - to lead &amp; design strategy for the real time monitoring of key activities. This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include to transform an accurate data foundation that captures key metrics for report preparation process into a source of actionable information. Regularly review that information within a structured framework to facilitate decisions and actions that will improve overall report preparations through the globe. The successful individual will: • Develop comprehensive monitoring strategy requirements across Global report preparing functions and ensure standardization across regions • Design a robust and effective activity tracking model, that provides real time updates on reporting obligations managed by GM NFRR team globally across multiple regions - AMRS, EMEA, and APAC. • Design effective routines to ensure report production responsibilities are understood, tracked and documented, whilst holding key stakeholders accountable • Roadmap against strategy to ensure processes to acquire information for providing comprehensive and accurate monitoring, are dynamic and flexible to ensure new and changing obligations are captured. • Design informative MI and key control reporting • Responsible for executing global periodic (e.g. daily, monthly) reporting routines ensuring the Global team is adherent to multiple Enterprise policies e.g., Regulatory Reporting and Enterprise Data Management Standards • Effective running of forums with large Global stakeholder groups, for the identification, tracking, and remediation of data issues and control enhancements that impact the respective reports • Establish credible, collaborative, and influential relationships with key regional stakeholders across Operations, Technology, FLU and Compliance • Drive execution improvements to ensure consistent operational live monitoring practices are in place and adhered to including high quality deliverables and role clarity with partners. • Communicate with a broad audience of business partners in a variety of formats and in a way that ensures all audience members understand and can adhere to the strategy. Responsibilities:<ul><li>Develops and implements procedures to enhance productivity and efficiency and manage business change</li><li>Serves as an escalation point to resolve broad and complex operational issues</li><li>Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level</li><li>Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function</li><li>Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships</li></ul>Required Skills: • 10+ years of Banking experience; Professional qualifications preferred. • Global Markets Operations/Technology Project Management experience preferred. • Ability to manage multiple stakeholders and prioritization efforts • Expert ability to provide clear oral and written communication to a variety of business and technical audiences. • Expert ability to improve the capabilities of production monitoring processes and corporately through skill development, process enhancement • Be able to identify changes that have an impact across multiple process and stakeholders • Identify efficiency gains in regulatory reporting processing • Hands on approach and process excellence mind set • Ability to influence and drive progress across key business partners • Ability to prioritize work and adapt to changing needs in a dynamic work environment • Self-starter, takes initiative • Driver of change Desired Skills: • Bachelor’s degree in related field • Data Science skills • SQL, Tableau, Micro Strategy experience will be a plus • Experience with regulatory programs • Experience with global stakeholder managementSkills:<ul><li>Business Operations Management</li><li>Drives Engagement</li><li>Process Management</li><li>Process Performance Measurement</li><li>Result Orientation</li><li>Customer and Client Focus</li><li>Planning</li><li>Reporting</li><li>Risk Management</li><li>Talent Development</li><li>Adaptability</li><li>Data Management</li><li>Fraud Management</li><li>Interpret Relevant Laws, Rules, and Regulations</li><li>Workforce Analytics</li></ul>Shift:1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - NY - New York - 1133 Ave Of The Americas - 1133 Ave Of The Americas (NY1533)Pay and benefits informationPay range$114,000.00 - $193,100.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.