Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!Job DescriptionThe Director of IT - Global Client Services &amp; Partner Management leads the enterprise IT support needs for the organization. This includes Service Desk, Desktop Support, client experience as well as vendor management for a global managed-services provider with primary support centers in India and other COE sites around the globe. The is based in the Phoenix, Arizona area and has reports in the Americas, Asia-Pacific and Europe. In addition to these responsibilities, this role will serve as the primary business-partner for the Americas IT functions, partnering with the leadership team for enterprise applications to ensure strategic and operational goals are met. Principal Responsibilities:  <ul><li>Overseeing information technology related activities within assigned scope of responsibility for one or more major functional areas within the information technology arena.</li><li>Providing high quality, cost effective, and efficient systems and service delivery to meet current and future demands.</li><li>Identifying and pursuing opportunities for improving service delivery methods and support procedures.</li><li>Monitoring industry trends for applicability and technology direction. Optimizing technology approaches to support company business processes and technology information systems platforms.</li><li>Lead and develop a global team of professionals in partnership with our product and business teams to provide world class services.</li><li>Design, implement, and manage enterprise infrastructure that scales with global growth including the migration to cloud services where appropriate.</li><li>Transform current solutions and services to a simplified service providing an intuitive, experience centric architecture, serving regional needs.</li><li>Develop and manage close partnership with business leaders to deliver and maintain alignment with corporate initiatives.</li><li>Development and implement alternatives to traditional compute services, improving and simplifying our ability to manage platforms, servers, and network components.</li><li>Offer “Infrastructure as a Service” to empower R&amp;D and our services organization to focus on product development for their customer’s needs.</li><li>Maintain a functional and strategic knowledge of current and emerging technology and product trends to anticipate new initiatives and set direction for the departmental roadmap.</li><li>Work with team members and business unit leadership to identify areas of opportunity and drive the implementation of intuitive solutions that demonstrate measurable improvements.</li><li>Ensure compliance with Security and Operational standards throughout the Infrastructure and core services teams.</li><li>Analysis, design, creation and implementation of database configurations based on application designs and specifications</li></ul><ul><li>Ensuring the safety of information systems assets and protects systems from intentional or inadvertent access or destruction.</li><li>Design, analysis, planning and modification of internal company networks.</li><li>Configuration, installation, maintenance, upgrading, monitoring and optimization of computer systems hardware and software.</li><li>Providing onsite technical support to end users of computer applications and hardware.</li><li>Development, maintenance, and enhancement of business applications.</li><li>Analysis, design and configuration of packaged software products to meet business implementation needs.</li><li>Identifying users business requirements during the development and implementation of new systems and enhancement of existing systems.</li><li>Analysis and measurement of the effectiveness of existing business processes and developing sustainable, repeatable and quantifiable business process improvements.</li><li>Design and delivery of training programs, practices and procedures that may be applied globally.</li><li>Ensuring the quality of project technical deliverables by executing test plans and confirming outcomes are expected and functional requirements are met.</li><li>Plan, direct, monitor and coordinate activities related to technology &amp; business projects and programs ensuring cost, schedule, scope and technical deliverable requirements are met.</li><li>Providing technical and/or business process support services and problem resolution to internal users of companys applications, systems and hardware.</li><li>Maintaining effective and efficient throughput of all online and batch processing.</li><li>Other duties as assigned</li></ul>Span of Control:<ul><li>Provides leadership and direction through managers and senior managers. Accountable for the performance and results of a major function that has cross-organizational impact and is comprised of multiple departments and/or teams.</li></ul>Policy and Strategy:<ul><li>Establishes policies appropriate for the function. Interprets and recommends modifications to enterprise-wide policies and practices. Adapts and executes functional business plans and contributes to the development of functional strategies. Responsible for efficient utilization of significant resources within the function.</li></ul>Level of Supervision<ul><li>Objectives are defined in collaboration with senior management and results assessed with a long-term perspective. Decisions are guided by functional strategy and priorities.</li></ul>Collaboration:<ul><li>Collaborates with senior management and others concerning matters of significance to the company. Routinely conducts briefings for senior management and/or key external contacts. Influences senior management or customers/clients.</li></ul>Scope of Impact:<ul><li>Decisions likely have serious impact on the overall success or failure of a function. Erroneous decisions or recommendations result in critical delays or modifications to company objectives and cause long-term harm to business operations</li></ul> Work Experience:<ul><li>Typically 10+ years including 5+ years of management experience</li></ul> Education and Certification(s):<ul><li>Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.</li></ul>Distinguishing Characteristics:<ul><li>This role requires an individual that is highly collaborative with strong influencing skills, ambitious, creative, highly resourceful, self-driven and results oriented with extensive experience in infrastructure strategy, public and hybrid cloud, engineering and operations</li><li>Recent experience as a senior leader in a managed-services environment as a provider or client is strongly preferred.</li><li>Experience in a large, global, matrix-managed environment is also preferred.</li><li>Will play a strategic role where they will design and build infrastructure for sites/software, ensuring the highest levels of security and responding swiftly to any new and emerging vulnerabilities and security threats.  Needs considerable proven leadership experience in large scale project planning, reporting, and budgeting</li><li>Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain an effective staff</li><li>Transformation leadership capabilities and the ability to inspire and lead a team through change and transition</li><li>This position has company-wide responsibility for a wide range of information technology projects, and hardware and software solutions</li><li> A demonstrated experience in enterprise network technologies</li><li>The incumbent has critical decision-making authority for projects, designs and solutions and works at peer level with management across diverse areas and multiple regions</li></ul>#LI-AMERWhat We Offer:Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.<ul><li>Generous Paid Time Off</li><li>401K and Pension Plan</li><li>Paid Holidays</li><li>Family Support (Paid Leave, Surrogacy, Adoption)</li><li>Medical, Dental, Vision, and Life Insurance</li><li>Long-term and Short-term Disability Insurance</li><li>Health Savings Account / Flexible Spending Account</li><li>Education Assistance</li><li>Employee Development Resources</li><li>Employee Wellness, Leadership Development and Mentorship Programs</li></ul>Benefits listed above may vary depending on the nature of your employment with Avnet.This position will have access to ITAR product and therefore be authorized to access product.  This position requires the employee to be a U.S. Citizen or National, or a lawful permanent resident as defined by 8 U.S.C. 1101(a)(20), or a protected individual as defined by 8 U.S.C. 1324b(a)(3).The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company.  If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.