Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Manager, Technology Change Control to join our Technology Operations & Support Partners Team.

Reporting to the Director, Service Delivery and Operational Governance, the Manager, Technology Change Control is responsible for overall Technology Change Control process effectiveness, leading continuous process improvement, and process performance tracking in alignment with business objectives. Acts as a facilitator, responsible for the overall change control process. This position will also be responsible for running and managing releases of critical applications and overseeing the underlying process and policies.

Who you are:

Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

Own, set up and maintain the IT change control process and responsible for tools including automation for Change Advisory Board approval process. Plan, schedule and chair IT Change Advisory Board meetings
Manage all IT changes to production environments including applications, operating system and software changes. Accepts, prioritizes, and categorizes change requests. This also includes changes driven by vendors, partners and service providers. Manage the change portfolio; identify & address issues as they arise
Act as the central point of contact for requests for any change to IT production environments
Create, design, and review standard operating change procedure documentation, communication, reporting, monitoring, and audit requirements. Define change templates to pre-fill standard changes to save time, workflows to execute process and success factors and metrics
Ensure all changes are recorded, properly reviewed including an accurate risk assessment and impact analysis and managed in a controlled method
Run the release cycle for critical applications when needed. Ensure all release packages can be tracked, installed, tested, verified and/or uninstalled or backed out if appropriate
Document Release and change policies and procedures for continual improvements
Assess change readiness and identify key stakeholders that may need to be in the IT CAB meeting
Run the emergency and regular CAB end to end from an accountability perspective. Update the change log with progress updates, including any actions to correct problems and/or to take opportunities to improve service quality
Ensure that documentation is accurate and complete, meets audit requirements and support internal and external audits
Provide extensive reporting, metrics, statics, Key Performance Indicators (KPI’s)/Key Risk Indicators (KRI’s) to IT Leadership
Produce quality metrics for change control statistics and leverage performance measurements to continually improve the change control process
Train all applicable staff on the change control process, ensuring changes are communicated to all impacted areas/teams
Hold others accountable for change execution. Working in a cross functional environment, managing sponsor expectations, and vendor deliverables in changes

Your experience and skills:

7+ years of experience in Service Delivery, IT service management
3+ years of experience in a managerial/ leadership role
The Change and Release manager needs to be efficient in running critical, major and minor changes as well as releases in the organization
Accountable for all changes and their outcomes, work closely with stakeholders, and able to persuade and motivate others to achieve optimal outcomes that are mutually beneficial
Creative person who can demonstrate innovative improvements across a broad spectrum of activities
Reviews change requests for completeness, encompassing documentation, approvals, and post-implementation review
Strong team player with the ability to take ownership of work
ITIL knowledge of Change, Release and Incident management framework. ITIL certification is preferred
Highly developed analytical, problem solving, organizational and time management skills
Ability to communicate effectively both orally and in writing using technical terms with members from various teams across the organization, adapting easily to changing priorities and needs, and working on multiple projects with tight, sometimes conflicting deadlines are required
Advanced knowledge of software development, lifecycle, Agile structure, ITIL processes
Demonstrated customer service, client relations and team leadership skills are required
Experience working in an Agile environment
Project Management, Knowledge of ServiceDesk/Servicenow, Azure DevOps, Sharepoint and application development lifecycle experience an asset
Must be able to work independently with minimum supervision. Requires exceptional organizational skills, problem solving skills, and flexibility in changing priorities
Be a team player with the ability to share knowledge and develop colleagues for the overall benefit of the team and organization
Fluent communication skills in English are required and bilingual skills in French are an asset