Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Director, Change Management to join our HR Center of Excellence team.

Reporting to the Senior Director, Learning and Development, the Director, Change Management, is responsible for establishing Aviso’s enterprise-wide change management framework to drive the success of transformation initiatives across the organization. This role will drive initiatives to prepare, support, and equip employees to adopt and sustain changes to business processes, systems, and technologies. The Director will work closely with executive leadership, project managers, and department heads to ensure successful transitions and outcomes and to drive organizational transformation that aligns with strategic business goals.

Who you are:

Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

Using a structured methodology, you will design, develop, and execute change strategies and tactics to support adoption and alignment with company policies and desired business outcomes
Lead and execute sponsorship, communications, training, alignment, resistance management, and change sustainability activities
Ensure guidelines, principles, standards, processes, and tools related to change skills, knowledge development, training, and adoption are continuously evolving
Conduct detailed change management diagnostics, including impact assessments, training needs analysis, and change risk assessments to ensure readiness and adoption of new ways of thinking and working
Lead the transformation program which includes oversight of organizational design, operating model, systems, and process change across the organization
Partner with project teams to integrate change management activities into project plans, implementation, and post-go live support to the businesses
Engage with executive level leaders, participate in town hall and communications initiatives, and manage stakeholders across the business units to deliver comprehensive partnership
Provide direct support and coaching to business leads to help their teams through transitions by leading engagement sessions and driving organizational messaging
Partner with the Learning and Development team to document requirements and manage the design and delivery of training programs
Assess change readiness, identify key barriers to successful implementation, and develop strategies to address resistance and ensure smooth transitions
Establish metrics and measurement systems to track the effectiveness of change initiatives and provide regular updates to senior leadership on progress

Your experience and skills:

Change management certification or designation such as Prosci is preferred
Bachelor’s Degree in Business, Human Resources, or equivalent is preferred
10+ years of experience in organizational change management across the enterprise of a complex, matrix organization is required
Proven track record of leading large-scale change initiatives in wealth management, banking, or financial services environment is mandatory
Strong understanding of project management approaches, tools, and phases of the project lifecycle is required
Subject matter expertise in change management principles, methodologies, and tools is required
Strong business acumen and understanding of enterprise-wide organizational issues and challenges is required
Proven ability to influence across an organization and move stakeholders towards a common vision or goal is required
Excellent written and verbal communication skills are required
Excellent organizational and analytical skills are required
Strong relationship management skills with all levels within an organization are required
Flexible and adaptable; ability to work in ambiguous situations is required
Fluent communication skills in English are required and bilingual skills in French are an asset

Aviso Wealth