<h2>The Opportunity:</h2>In this role, you will report to the Regional Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.Location: This is a remote role; however, candidates located in NY, NJ, or PA are strongly preferred.Shift: 1st shift Monday - Friday Salary Range: $65K - $72K + 5% annual bonusBenefits: <ul><li>Health and Wellness: Medical, Dental, Vision, and Wellness programs </li><li>Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.</li><li>Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount </li><li>Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance</li><li>Recognition: Celebrate your peers and earn points to redeem for gifts and products</li></ul>What we’re looking for Education: <ul><li>High school diploma or GED required</li><li>Associate or bachelor’s degree in a business or science-related field preferred</li></ul>Experience:<ul><li>Minimum of 5 years in customer service, purchasing, or account management</li><li>At least 1 year of experience in a supervisory or leadership role</li><li>Forklift certification is a plus</li><li>Training in spill containment, IATA, DOT, IMDG, and HAZWOPER is advantageous</li><li>GMP and GLP training preferred</li><li>CPR and OSHA “Right to Know” training is desirable</li><li>Inside sales experience and cross-referencing skills are a plus</li><li>Valid driver’s license and reliable transportation required</li></ul>How you will thrive and create an impact Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:<ul><li>Provide leadership and coaching to team members, ensuring achievement of performance goals and objectives.</li><li>Serve as the primary liaison between customers, VWR services, and VWR sales teams to maintain seamless communication and service delivery.</li><li>Deliver training and act as a backup for associates to ensure operational continuity.</li><li>Manage departmental budgets, review, and approve expense reports.</li><li>Analyze customer data and prepare detailed performance reports.</li><li>Mentor and guide team members, fostering professional growth and development.</li><li>Define and monitor departmental goals aligned with corporate objectives.</li><li>Track and report performance metrics against established targets.</li><li>Develop and implement programs and procedures to enhance productivity and profitability.</li><li>Oversee administrative tasks such as performance appraisals, timecard approvals, and scheduling.</li><li>Create and maintain SOPs, SOWs, SPIs, and KPIs to ensure operational consistency.</li><li>Conduct internal and external presentations as required.</li><li>Ensure compliance with GxP standards and maintain good documentation practices.</li><li>Deliver added value to customers through industry expertise and continuous improvement initiatives.</li><li>Manage scientific services with a focus on revenue growth and reducing Total Operating Expense (TOE).</li><li>Adhere to all customer requirements, including background checks, health and safety protocols, security clearances, and medical screenings.</li><li>Demonstrate proficiency in ERP systems and advanced Microsoft Office applications (Word, Excel, PowerPoint, Access).</li><li>Provide exceptional customer service with a professional, solution-oriented approach.</li><li>Apply knowledge of purchasing and inventory management to support operational needs.</li><li>Maintain high standards for safety, quality, and compliance with protocols and procedures.</li><li>Exhibit flexibility and adaptability while managing multiple priorities effectively.</li><li>Self-manage and proactively contribute to team and organizational objectives.</li><li>Communicate clearly and professionally with customers and internal departments.</li><li>Troubleshoot and resolve issues independently.</li><li>Apply VWR policies consistently and make sound business decisions with minimal oversight.</li><li>Travel as required to support operational and customer needs.</li></ul>Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.   The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.   We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!Pay Transparency:The expected pre-tax pay for this position is $60,100.00 - $100,100.00Actual pay may differ depending on relevant factors such as prior experience and geographic location.EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:recruiting@avantorsciences.com" target="_blank">recruiting@avantorsciences.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information about equal employment opportunity protections, please view the Know Your Rights <a href="https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">poster</a>.3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.