Develop technical solutions and provide clear guidance for customer engagements.
Enhance your technical expertise in your solution area, staying updated on new capabilities.
Understand technical requirements, guide solution implementation, and support successful adoption.
Work with Account Teams to plan and execute customer-specific journeys.
Collaborate with internal teams to enhance Atlassian products and drive customer success.
Engage with product and account teams to support clients and identify growth opportunities.
Travel up to 30% domestically and internationally for events and customer meetings.

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in AI
Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customers technical teams
Experience helping an organization adopt an Atlassian or similar product
Experience with Forge and Python-based development
Experience in one or more solution area, such as ITSM, DevOps, Enterprise Strategy and Planning.

Its great if you have, but not required

Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experience working with large customers in a consulting or technical expert capacity

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidates skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $147,100 - $196,200

Zone B: $132,400 - $176,600

Zone C: $122,100 - $162,800

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

The worlds best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, were motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.