<h4>POD Supervision</h4><ul><li>Lead day-to-day oversight of a regional coordination POD (P0–P20 level reports), ensuring efficiency in queue and ticket management.</li><li>Manage team capacity and performance, including load distribution and daily tracking of SLAs.</li><li>Serve as the primary escalation point for process blockers, tool issues, or delivery concerns, resolving independently and partnering with the global functional lead as needed.</li><li>Build and maintain strong relationships with recruiters, TA leaders, and business leaders in the region to ensure visibility, support delivery needs, and enhance the candidate experience.</li><li>Own regional ticket tracking and resolution, process compliance, and escalation hygiene.</li><li>Identify, champion, and support the implementation of CX transformation initiatives to streamline scheduling processes.</li><li>Drive regular regional reporting to inform scheduling operations, surface blockers, and advocate for support from stakeholders.</li><li>Monitor POD support on the interviewer channel SLAs and refine interviewer engagement strategies with minimal disruption.</li></ul><h4>Scheduling &amp; Coordination</h4><ul><li>Handle complex or high-priority scheduling requests and provide surge support during peak volumes.</li><li>Create and maintain weekly scheduling capacity plans, ensuring regional balance and alignment with interviewer supply and demand.</li><li>Proactively partner with recruiters, TA regional leaders, and interviewers to remove blockers, solve problems, and ensure a smooth experience for all parties.</li></ul> CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidates skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $100,800 - $131,600Zone B: $90,900 - $118,675Zone C: $83,700 - $109,275This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit <a href="http://go.atlassian.com/payzones">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Benefits &amp; PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit <a href="http://go.atlassian.com/perksandbenefits">go.atlassian.com/perksandbenefits</a>.About AtlassianAt Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh">go.atlassian.com/crh</a>.