About the Role: Atlassian is seeking a Senior Quote to Cash Business Process Analyst (BPA) to join our Strategic Operations Specialist (S.O.S.) team within Revenue Operations. This role is pivotal in owning, optimizing, and managing end-to-end business processes across Quote to Cash (QTC) including Enterprise Deal Operations (EDO), New Product Introduction (NPI) and Sales Systems Artificial Intelligence (AI). You will serve as the connective tissue between vertical process owners, ensuring seamless handoffs, identifying and bridging process gaps, and driving cross-functional program initiatives that enhance productivity, efficiency, and scalability across our sales operations.Team Mission: Our team mission is to unify and influence strategic efforts across product teams, sales, and success to reduce costs, enhance productivity, enable thoughtful decision-making, augment scalability, and improve both internal and external customer experiences. We leverage The Atlassian Way of Working to develop systems and processes that address scaling challenges, system limitations, and provide subject matter expertise to decision-makers. As a BPA, you will drive these efforts by ensuring program and process consistency, transparency, and continuous improvement across all supported domains.Team Vision: We aim to be thought leaders and trusted advisors, influencing decision-making to launch products our customers love, reduce manual work, and simplify life for sales and support teams while scaling enterprise sales. Key Responsibilities:<ul><li>Own and manage end-to-end business processes spanning QTC, EDO, AI and NPI, ensuring process alignment, documentation, and continuous improvement across verticals.</li><li>Support and cover core Business Systems Analyst functions such as requirements gathering, UAT coordination, data analysis, and systems administration.</li><li>Act as the primary process owner and point of contact for cross-functional process questions, escalations, and gap resolution.</li><li>Lead and deliver cross-functional process improvement and transformation initiatives, collaborating with Business Systems Analysts, Deal Desk, RevOps, Sales Tech, Finance, Enablement, and other stakeholders.</li><li>Provide internal team program management support for major initiatives, including scoping, planning, milestone tracking, risk management, and stakeholder communication.</li><li>Develop and maintain comprehensive process documentation, SOPs, process flows, DACIs, and requirements artifacts to support business and program needs.</li><li>Identify and bridge process gaps between verticals, ensuring seamless handoffs and minimizing friction or duplication of effort.</li><li>Drive the intake, triage, and prioritization of process and program requests, ensuring alignment with business goals and resource availability.</li><li>Champion process automation, standardization, and best practices to drive operational efficiency and scalability.</li><li>Monitor and report on process health, key metrics, and program outcomes, providing actionable insights to leadership and stakeholders.</li><li>Mentor and support team members in process management, program delivery, and continuous improvement methodologies.</li></ul>Skills and Requirements:<ul><li>6+ years of experience in business process analysis, program management, or sales operations within a high-growth, enterprise software company.</li><li>Proven experience owning and optimizing end-to-end business processes across multiple teams or domains (e.g., QTC, EDO, NPI, AI, Sales Ops).</li><li>Strong program management skills, including project planning, milestone tracking, risk management, and stakeholder communication.</li><li>Demonstrated ability to bridge process gaps, drive cross-functional alignment, and deliver measurable process improvements.</li><li>Experience with process documentation, requirements gathering, and business analysis (BRDs, SOPs, DACIs, process flows, wireframes, etc.).</li><li>Familiarity with sales systems and tools (e.g., Salesforce, CPQ, billing platforms) and ability to fill core BSA functions as needed.</li><li>Proficiency in data analysis using Excel and/or SQL to identify trends, gaps, and opportunities for improvement.</li><li>Strong understanding of SaaS business models, sales cycles, and operational best practices.</li><li>Excellent stakeholder management, communication, and facilitation skills, with the ability to influence and drive consensus across teams.</li><li>Familiarity with AI technology required; (AI tool projects, prompt engineering, rapidly prototype ideas), experience implementing artificial intelligence tools is a plus.</li><li>Experience with process automation, Lean/Six Sigma, or similar methodologies is highly preferred.</li><li>Ability to manage competing priorities, triage operational issues, and deliver results in a fast-paced environment.</li><li>Proficiency with Atlassian products (Jira including JSM and JPD, Confluence, etc.) and The Atlassian Way of Working is required.</li></ul>Join Us: Join us in our mission to enhance sales operations and become a trusted advisor in launching products that delight our customers and streamline our sales processes. CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidates skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $153,000 - $199,750Zone B: $137,700 - $179,775Zone C: $127,800 - $166,850 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits &amp; PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit <a href="http://go.atlassian.com/perksandbenefits">go.atlassian.com/perksandbenefits</a>.About AtlassianAt Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh">go.atlassian.com/crh</a>.