<ul><li>Study and learn the end-to-end processes employed by our Customer Advocate, Enterprise Deal Operations, and SMB sales teams. This is a unique organization with a hybrid profile spanning customer support, customer success, pre-sales, and post-sales support.</li></ul><ul><li>Partner with AI Product Managers/Technical Product Managers to implement technology strategy.</li><li>Brainstorm and evaluate solution options for automation and agentic AI use cases for our Sales and Support teams.</li><li>Understand operational pain points and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements.</li><li>Own requirements documentation, including BRDs, process flows, DACIs, wireframes, or other assets used to capture business needs.</li><li>Work with cross-functional teams, including Sales, Technical Support, Channel, and Finance, on your projects. Your work cuts across the full customer lifecycle, so your stakeholders are diverse.</li><li>Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Advocates.</li><li>Manage defects and enhancements including identification, resolution, and communication with business partners in the Sales organization by working closely with internal technology teams.</li><li>Participate in user acceptance, smoke testing, and implementation activities.</li><li>Create and deliver training and enablement content for projects youre managing.</li></ul> <ul><li>5+ years of experience in Sales Operations, Sales Technology, or Customer Support/Success in an “analyst” position (business, process, systems, functional, etc.)</li></ul><ul><li>Experience working in a high-growth enterprise software company</li><li>Experience working with AI platforms/tools (e.g., OpenAI, Google Vertex AI, Microsoft Azure AI, Salesforce Einstein).</li><li>Ability to evaluate and implement AI/ML, Agentic, and RPA solutions to improve sales and support workflows (e.g., process automation, AI-driven analytics, forecasting).</li><li>Understanding of prompt engineering, training data collection, and the basics of model performance evaluation in a business context.</li><li>Ability to translate business needs into AI use cases and collaborate with data scientists/ML engineers on deployment.</li><li>An ability to dive into details, but also step back and reframe a problem more strategically</li><li>You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.</li><li>You are a self-starter and thrive in fast-changing environments where goals are often clear but tactics are not. Atlassian is a dynamic, fast-paced company, so adaptability and flexibility are a must.</li><li>Analytical thinking, backed up by a metrics-guided approach. You use data to frame, inform, and guide the prioritization and decision-making process, to manage the health of your projects through delivery, and to assess the success and impact once you are done. This may include ROI analysis, capacity planning and budgeting, TCO analysis, revenue modeling, and more.</li><li>Strong influencing skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed.</li><li>Flexible and adaptable to changing priorities with exceptional organization and time management skills.</li><li>You are a team player at heart and have a get $#!t done mentality</li></ul>CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidates skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $153,000 - $199,750Zone B: $137,700 - $179,775Zone C: $127,800 - $166,850This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit <a href="http://go.atlassian.com/payzones">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Benefits &amp; PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit <a href="http://go.atlassian.com/perksandbenefits">go.atlassian.com/perksandbenefits</a>.About AtlassianAt Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh">go.atlassian.com/crh</a>.