What you’ll be doing:

Study and learn the end-to-end processes employed by our Customer Advocate and SMB Sales teams. This is a unique organization with a hybrid profile spanning customer support, customer success, pre-sales, and post-sales support.
Develop a strong understanding of all Atlassian entity’s business models and product offerings - our product portfolio is constantly evolving, and our Advocate teams are the first responders for our customers and partners to help them understand and manage that change.
Work with cross-functional teams including Sales, Technial Support, Channel, and Finance on your projects - your work cuts across the full customer lifecycle, so your stakeholders are diverse.
Understand operational pain points and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements.
Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Advocates.
Own requirements documentation including BRDs, process flows, DACIs, wireframes, or other assets used to capture business needs.
Manage defects and enhancements including identification, resolution, and communication with business partners in the Sales organization by working closely with internal technology teams.
Participate in user acceptance, smoke testing, and implementation activities.
Create and deliver training and enablement content for projects youre managing.

Skills and Requirements:

3+ years of experience in Sales Operations, Sales Technology, or Customer Support/Success in an “analyst” position (business, process, systems, functional, etc.)
Experience working in a high-growth, enterprise software company
An ability to translate business needs into AI use cases and collaborate with data scientists/ML engineers on deployment.
Familiarity with AI/ML concepts and tools, with a demonstrated interest in applying them to improve sales or support workflows (e.g., automation, analytics, forecasting); experience contributing to AI-related projects is a plus.

An ability to dive into details, but also step back and reframe a problem more strategically
You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.
You are a self-starter and thrive in fast-changing environments where goals are often clear but tactics are not. Atlassian is a dynamic, fast-paced company, so adaptability and flexibility are a must.
Analytical thinking, backed up by a metrics-guided approach. You use data to frame, inform, and guide the prioritization and decision-making process, to manage the health of your projects through delivery, and to assess the success and impact once you are done. This may include ROI analysis, capacity planning and budgeting, TCO analysis, revenue modeling, and more.
Strong influencing skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed.
Flexible and adaptable to changing priorities with exceptional organization and time management skills.
You are a team player at heart and have a get $#!t done mentality

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidates skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $132,300 - $172,725

Zone B: $119,700 - $156,275

Zone C: $110,700 - $144,525

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.