Job Description:This position requires office presence of a minimum of 5 days per week and is only located at customers site. No relocation is offered.AT&amp;T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Federal Government .   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.Our Team provides Federal Government O&amp;M support of contracted operations.AT&amp;T has an opening for a VOC Specialist to support the Federal Government in providing O&amp;M support of contracted operations.Job Duties/Responsibilities:<ul><li> Job responsibilities include but may not be limited to: Schedule video conferences with remote sites. Accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls.</li><li>Provide customer interface, first tier support and trouble shooting. Operate and trouble shoot multi-vendor equipment.  Equipment types include Polycom, Cisco, Pexep and others.</li><li>Facilitator of third tier call-out, including trouble tickets, installation and operation of all video teleconference equipment.</li><li>Demonstration of Customer Service skills and strong phone presence required. Excellent verbal and written communication skills.</li><li>Knowledge of H.323, TCP/IP, SIP protocols up to Tier 2 level troubleshooting for customer calls. Poly, Cisco and other IT related certifications a plus.</li><li>Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.).</li><li>Overtime, shift work and occasional travel may be required, or other duties as assigned.</li><li>Candidates must be able/willing to obtain a TS clearance. Any active clearance a plus.</li></ul>Required Clearance:Must be able to initially obtain Public Trust and follow-on TS (#clearable)<div>Our VOC Specialists earn between $50,000 – $61,500. Not to mention all the other amazing rewards that working at AT&amp;T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:<ul><li>Medical/Dental/Vision coverage</li><li>401(k) plan</li><li>Tuition reimbursement program</li><li>Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)</li><li>Paid Parental Leave</li><li>Paid Caregiver Leave</li><li>Additional sick leave beyond what state and local law require may be available but is unprotected</li><li>Adoption Reimbursement</li><li>Disability Benefits (short term and long term)</li><li>Life and Accidental Death Insurance</li><li>Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>Employee Assistance Programs (EAP)</li><li>Extensive employee wellness programs</li><li>Employee discounts up to 50% off on eligible AT&amp;T mobility plans and accessories, AT&amp;T internet (and fiber where available) and AT&amp;T phone</li></ul></div>Weekly Hours:40Time Type:RegularLocation:Mount Weather, VirginiaIt is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. AT&amp;T is a fair chance employer and does not initiate a background check until an offer is made.

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VOC Specialist (Government) Mount Weather, Virginia

AT&T