Introduction to the job ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronicsWe are currently looking for one software application Engineer to support Tachyon Process Window Enhancement and Process Window Control software product at major customer sites located in USA (Flexible in location within USA)Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler Arizona, San Jose and San Diego California, Wilton Connecticut, and Hillsboro Oregon.<h2>Role and responsibilities</h2>Provide product ( Tachyon software application) support to customer engineering teams. - Develop strong technical relationship with direct customer interface. - Manage software engagement with regular customer review meetings and bringing critical customer requirements to Brion. Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions. 1st line customer support role: liaise between Product Engineer Group / R&amp;D and customer on recipe development – Software product  support: focus on product recipe debugging for advanced nodes less than 2x/1x nm. Drive &amp; monitor of on-going customer engagements. Customer response: coordinate and drive technical responses to customer. Project ownership: define technical specs and timeline with customer &amp; Product Engineering Group, drafting Statement of Work, establish regular review meetings. Bringing technical requirements or technical issues to members of Product Engineering Group and/or R&amp;D team. Working with our JIRA tracking system, and managing open customer cases. Conducting basic training or coordinating requested training for our customer. Weekly reporting/tracking of customer engagement status. Lead short term (multi month) projects within a small team (2-3 members), monitor deliveries, coach team members and handle communication between company end and customer end. Travel: Occasional travel required. <h2>Education and experience </h2>BSC/ Masters/PhD in Electrical Engineering, Optics sciences or Physical Sciences .6-10 years’ experience with Computational lithography &amp; OPC software tools, Lithography knowledge a plus. Previous experiences with direct customer interface. Candidate must have strong analytical and problem solving skills. <h2>Skills</h2>Strong communication, organization and leadership skills, ability to work effectively with other teams - Strong interpersonal skills and ability to work effectively with different cultures. Prefer candidate have background in OPC/RET software , mask data preparation, physical design, lithography and other wafer processing steps. Other information Flexible in location within USA #LI-AS1 #LI-Remote<h2> </h2>This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.<h2>Diversity and inclusion</h2>ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our <a href="https://www.asml.com/en/careers#FAQ" target="_blank">frequently asked questions</a>.<h2>Request an Accommodation</h2>ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to <a href="mailto:USHR_Accommodation@asml.com" target="_blank">USHR_Accommodation@asml.com</a> to initiate the company’s reasonable accommodation process.Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.