<div><span>As a </span><b>Sales Development Representative</b><span>, you’re the engine that fuels our pipeline. You handle both incoming leads and outbound prospecting answering phone, chat, and web inquiries, qualifying opportunities, and routing each to the right team member. You thrive on autonomy in a fast-paced, high-volume environment, deliver an outstanding experience for prospects, and hit or exceed daily activity and conversion goals. This is a salaried, non-commissioned role.</span></div><h3>What youll do:</h3><ul><li><b>Qualify inbound and outbound leads:</b> Apply BANT methodology to assess fit and ensure smooth handoffs to Sales teams.</li><li><b>Live support coverage:</b> Maintain real-time availability on phone, chat, and email channels during business hours.</li><li><b>Respond to common product questions</b>: Leverage up-to-date knowledge of Articulate products to efficiently address standard inquiries during live and asynch interactions.</li><li><b>Execute scripted outreach:</b> Conduct high-volume inbound activities and warm outbound follow-ups with trial leads, with potential to support broader outbound campaigns in collaboration with Sales.</li><li><b>Meet performance metrics:</b> Consistently achieve or exceed KPIs for pipe gen, qualified opportunities, and activity volume.</li><li><b>Champion a customer‑first culture:</b> Work cooperatively with adjacent teams to answer prospect questions and escalate complex issues.</li><li><b>Document activities:</b> Log calls, chats, and follow-ups accurately in Salesforce to maintain pipeline integrity.</li><li><b>Other sales-support duties as assigned.</b></li></ul><h3>What you should have:</h3><ul><li>2+ years’ experience in SDR or related sales support role.</li><li>Proficient with Salesforce.com; able to manage leads, contacts, and tasks.</li><li>Strong verbal and written communication skills.</li><li>Positive, energetic phone and chat presence.</li><li>Able to manage a high volume of activities with attention to detail.</li><li>Bachelor’s degree or equivalent experience.</li></ul><h3>Nice to haves:</h3><ul><li>Experience with Outreach or similar sales engagement tools.</li><li>Familiarity with the e-learning or SaaS market.</li><li>Comfort working in a remote, team-oriented environment.</li></ul><div><b>About us</b></div><div><br /></div><div><span>Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.  Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And </span><a href="http://rise.com/">Rise</a><span>—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.</span></div><div><br /></div><div><span>Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a </span><a href="https://articulatehco.com/#/">human-centered organization</a><span>, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other.  In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. </span><a href="https://articulate.com/about/our-values">Read more about our values here</a><span>. </span></div><div><br /></div><div><span>Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at hr@articulate.com. </span></div><div><span>(For information about Articulates privacy practices, please view our </span><a href="https://articulate.com/trust/privacy">Privacy Notice</a><span>)</span></div><div><br /></div><div><span>As an organization, we participate in </span><a href="https://drive.google.com/file/d/1jrP_uF6B7xagTHAOh3FBNPHp5HTc4rUt/view?usp=sharing">E-Verify</a>.</div><div><br /></div><div><br /></div><div><br /></div><div><br /></div>