<div>Known for a culture of innovation over our 100-year history, Arthur Cox are determined to play a leading role in the adoption of technology to drive value within our own firm, our client’s business, and the wider legal industry.</div><div><br /></div><div>Join our IT Helpdesk team where your skills make a real difference. Your contributions will help to directly shape our Firm with meaningful work that drives results. </div><div><br /></div><div><strong>Who we are currently seeking:<br /></strong><br /></div><div>We are seeking a confident, professional, motivated, resourceful and eager to develop IT Support Agent  to join our Corporate IT Service Desk Team.<br /><br />Our IT Helpdesk Support Agents are the first point of contact for our employees hence trust, reliability and professional delivery are key to this role.</div><div><br /></div><div>The successful candidate will provide Tier 1 support who provide 24/7 technical assistance to our 850-person law firm. <br /><br /></div><div><strong>Reporting to</strong>:  IT Helpdesk Team Manager<br /><br /></div> <h2> Key Responsibilities </h2> <ul><li>Working as part of a close-knit technical support team providing 24/7 end user support in a professional services environment. Provide On call support after several months, as well as early and late shifts.</li><li>Troubleshooting a wide range of technical issues of varying complexity.</li><li>Assisting with the configuration, maintenance &amp; troubleshooting of Windows 10 &amp; 11, Mac OSx &amp; Apple iOS devices. Office 365, Service Desk Ticketing systems, Inventory Management Software, MDM Platforms, Active Directory, Microsoft Products - Office, Exchange, Teams, Endpoint Protection software.</li><li>Provide best in class end user technical support, both in person and remotely.</li><li>Interact with Tech Support colleagues, Infrastructure Support and Applications teams to escalate and investigate more complex problems.</li><li>Documenting and recording resolutions to closed requests to build the internal knowledge base.</li><li>Assist Service Desk colleagues with new user setups and on boarding.</li><li>Maintain hardware inventory. </li><li>Adhere to established policies and procedures.</li><li>Ensure all queries are solved quickly and with the utmost courteous professionalism.</li></ul> <h2> Benefits </h2> <div>We reward, encourage and support our talented people to reach their full potential offering excellent progression opportunities along with a market leading remuneration package and benefits including:</div><ul><li>Discretionary annual bonus scheme</li><li>Attractive annual leave</li><li>Immediate pension scheme</li><li>TaxSaver and Bike to Work scheme</li><li>Professional membership fees</li><li>Full gym and wellness programme</li><li>Healthcare</li><li>Fantastic development opportunities</li></ul>