<div>Hapi is a data streaming, integration, and enrichment platform with robust transactional APIs designed and developed by Data Travel, LLC. to solve the hotel industry’s data management challenges.</div><div><br /></div><div>This role will report to the Director of Signature Support Services and will be responsible for the delivery of Hapi’s new Signature Support Services. The Signature Support Services team will consist of Opera Subject Matter Experts and Engineers who will work closely with central and property teams from a leading hotel company to ensure the Loyalty Program is operating as expected. This team is expected to scale significantly as the Hapi Platform and the Loyalty Program enable growth in utilization.</div> <h2> Key Responsibilities </h2> <ul><li>Provide dedicated support services to a premier client, resolve Opera issues related to OXI, OWS, financial transactions, etc. </li><li>Identify trends and common issues.</li><li>Build a knowledge base of known resolutions.</li><li>Leverage monitoring tools to identify issues proactively and work with corporate and property resolve underlying issues.</li><li>Create user training documentation and provide user training on an as-needed basis.</li><li>Test new features and functionality of the Hapi Platform, contribute to requirements gathering processes, and assist with testing. </li><li>The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.</li></ul> <h2> Benefits </h2> <ul><li>Health, Dental, Vision</li><li>Life Insurance</li><li>401K Match</li><li>Unlimited PTO</li><li>Office spaces in Chicago and Baltimore</li><li>Hybrid or Remote work possibility</li></ul><div><br /></div>

Aquiva Labs

Signature Support (HAPI) HAPI

Aquiva Labs

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