<div><strong>LOCATION - US or Canada (Atlantic, Eastern, or Central Time Zone) <br />No visa sponsorship can be provided at the moment. </strong></div><div><br /></div><div>We are looking for a commercial, customer-facing leader to build and scale our <strong>Salesforce Professional Services</strong> function across North America and Europe. This is not a traditional delivery management role -  we’re looking for someone who thrives in early-stage, high-growth environments and can shape the PS function into a revenue-generating, scalable part of our business.</div><div><br /></div><div>You’ll lead Professional Services as a strategic partner to Sales and Engineering, while also stepping in as a consultant or architect on high-value client engagements to ensure impact and credibility.</div><div><br /></div><div>The ideal candidate combines strong delivery discipline with commercial acumen, experience managing hybrid teams (FTEs, contractors, partners), and the ability to drive both operational excellence and client expansion.</div><div><br /><br /></div> <h2> Key Responsibilities </h2> <ul><li>Lead and scale a high-performing PS team across client engagements</li><li>Commercial accountability (P&amp;L performance)</li><li>Delivery health and customer success metrics (CSAT, margin, utilisation)</li><li>Activate and evolve our internal delivery methodology and reusable assets, turning IP into leverage</li><li>Provide thought leadership and expert guidance to clients, helping them address complex business challenges and achieve their goals</li><li>Represent PS in commercial conversations and build credibility with clients </li><li>Recruit and develop a team of consultants, architects and delivery leads, with an emphasis on autonomy, accountability, and execution</li><li>Act as a force multiplier - identifying opportunities, positioning services, and helping win and expand accounts</li><li>Partner closely with sales, pre-sales and engineering teams to influence how we go to market and deliver value</li><li>Act as a billable consultant/architect/delivery lead (based on your skillset) on key strategic engagements (~50%)</li><li>Travel 25–50% as needed to support key clients and build trusted relationships on the ground.<br /><br /></li></ul> <h2> Benefits </h2> <ul><li>Co-working spaces and Offices for collaboration </li><li>Flexible and Generous PTO policy</li><li>Paid Sick Leaves, Parental leaves</li><li>Healthcare </li><li>For US candidates: 401K Match, Life Insurance, Medical/Dental/Vision</li></ul><div><br /></div>

Aquiva Labs

Head of Salesforce Professional Services Aquiva Labs

Aquiva Labs