<h3>About Us</h3> Recognized by G2 as the 3rd fastest-growing product globally in both 2023 and 2024, AdCreative.ai is a Paris-based startup backed by Europe’s top investors. In just 18 months, weve gone from $0 to $40M in ARR, serving users in 192+ countries—and we’re just getting started. We help businesses of all sizes—from solopreneurs to global brands—create high-converting ad creatives powered by AI. With a team of 70+ people across the world (including 25 at our Paris HQ), we’re building the future of advertising—and we want you on this journey. <h3>About the Role</h3> We’re looking for a Customer Success Specialist based in Taiwan who’s excited to help users succeed and take ownership in a global, fast-paced environment. You’ll join a passionate team focused on helping customers achieve success with <a href="http://adcreative.ai/" target="_blank">AdCreative.ai</a>—not just by solving problems, but by proactively driving retention, engagement, and long-term value. In this role, you’ll provide world-class support through chat and email, help customers reach their goals, and play a key part in reducing churn and maximizing revenue retention.   <h3>This role is perfect if you:</h3> ✅  Are passionate about tech, startups, and AI ✅  Love helping people and solving problems ✅  Are motivated by impact—turning at-risk customers into success stories ✅  Want to grow in a fast-paced, international company <h3>What Youll Be Doing</h3> <ul> <li>Deliver friendly, fast, and helpful support via chat and email</li> <li>Troubleshoot user issues and guide them through features</li> <li>Conduct churn-save outreach and demos to retain customers and reduce cancellations</li> <li>Identify upsell opportunities and help customers realize the full value of the platform</li> <li>Track and prioritize customer feedback to improve the product</li> <li>Be the voice of the customer—collaborate with product and tech teams</li> <li>Contribute to our help center and internal documentation</li> <li>Join weekly team meetings, brainstorms, and knowledge sessions </li> </ul> <h3>What Were Looking For</h3> <ul> <li>Fluent in English (written and spoken)</li> <li>Excellent communication skills and a positive, proactive mindset</li> <li>Self-starter who works well independently and takes initiative</li> <li>Organized and detail-oriented</li> <li>A problem-solver who enjoys figuring things out</li> <li>Able to cover night shifts (12:00 AM – 9:00 AM Taipei time)</li> </ul>   Bonus points if you have: ✨ Experience in customer-facing roles ✨ Familiarity with Intercom, Zendesk, or other CRMs ✨ Experience in churn reduction, renewals, or revenue retention ✨ An interest or background in marketing, SaaS, or design tools <h3> </h3> <h3>What Youll Get</h3> 🚀 Full onboarding and training 🌎 Work with a global, fast-growing team 📈 Career progression opportunities—we love promoting from within! 🧠 Firsthand experience with the world’s leading AI ad platform 🎉 Flexible, remote-friendly culture 💬 A supportive, collaborative, and fun team 💰 Competitive salary based on experience   #L1-RL1

Appier

Customer Success Specialist , Ad.Creative | Working time 12:00AM - 9:00AM

Appier