Part-time Partner Support Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. This position will be for assistance on Friday, Saturday, and Sunday.Duties/Responsibilities: <ul><li>Weekend assistance answering incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. </li></ul><ul><li>Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. </li></ul><ul><li>Understand the companys products or services to effectively address client questions and concerns.  </li></ul><ul><li>Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.  </li></ul><ul><li>Document calls in the call center database. </li></ul><ul><li>Follow specific scripts or call flows to ensure accuracy of information provided.  </li></ul><ul><li>Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.  </li></ul><ul><li>Attend training sessions and team meetings to enhance skills and knowledge. </li></ul><ul><li>Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. </li></ul><ul><li>Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. </li></ul><ul><li>Show a willingness to learn new things and adapt to company guidelines and procedures. </li></ul><ul><li>May perform other administrative duties as assigned. </li></ul>Required Skills/Abilities: <ul><li>Strong phone and verbal communication skills along with active listening  </li></ul><ul><li>Exceptional communication and interpersonal skills. </li></ul><ul><li>Empathy and customer-oriented approach. </li></ul><ul><li>Ability to handle multiple tasks and prioritize effectively. </li></ul><ul><li>Proficient in call center software and technology. Experience with Zendesk is a plus. </li><li>Availability to work Friday evenings, Saturday all day/evening and Sunday day/evening.</li></ul>

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PT Partner Support Assoc 5 Locations

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