You Lead the Way. We’ve Got Your BackAt American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.How will you make an impact in this role?The Senior Manager, Digital Product Ops, will lead the training and change management efforts for the ongoing Lumi program to onboard enterprise data and users to the Google cloud. This role is responsible for conducting training needs assessments, engaging stakeholders, developing and executing training roadmap, measuring the adoption of training, and leveraging new technologies for content creation while supporting colleagues and leaders throughout the migration process. The ideal candidate will serve as a strategic advisor to the leadership team and a champion for user education and adoption.Primary Responsibilities:<ul><li>Develop and implement a comprehensive training roadmap tailored to program objectives, timeline, and scope</li><li>Conduct needs assessment to identify training needs across affected teams, user groups, and business processes</li><li>Partner with product and engineering teams, business units, and support teams to design, develop, and support the training program</li><li>Simplify the user experience to identify required training based on user persona/needs</li><li>Mentor training instructors and track delivery of instructor-led training across businesses</li><li>Coordinate with “train the trainers” or change agents within impacted business units and create new change agents to accelerate training delivery and platform adoption</li><li>Develop short and interactive learning videos for various product capabilities</li><li>Identify potential risks and resistance points and develop mitigation strategies</li><li>Design and deliver clear, targeted promotions and newsletters to build awareness of training offerings and other learning resources</li><li>Develop job aids, FAQs, and support learning resources to facilitate user adoption</li><li>Define and track training key performance indicators (KPIs) to measure user engagement and readiness for onboarding to the cloud platform</li><li>Gather feedback from end users, using insights to adjust training roadmap</li><li>Leverage GenAI technologies to enhance training content and delivery</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree required; Master’s degree preferred.</li><li>8+ years of experience in instructional design, enterprise transformation. Leading training and change management for large-scale technology programs  Preferred Qualifications:  </li><li>Strong communication, facilitation, problem-solving, and stakeholder management skills.</li><li>Experience in the Scaled Agile Framework, an Agile mindset, and an ability to embrace new opportunities, ambiguity, and change.</li><li>Ability to thrive in a fast-paced environment with competing priorities.</li><li>Ability to challenge the status-quo and drive innovation.</li><li>Experience with BI Tools and Tableau</li><li>Experience with documentation updates within Gibhub</li></ul> Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our <a target="_blank" href="https://www.americanexpress.com/en-us/colleagues/benefits">Colleague Benefits Site</a>.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “<a target="_blank" href="https://www.eeoc.gov/poster">Know Your Rights</a>” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a target="_blank" href="https://www.eeoc.gov/poster">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.