At American Express, our culture is built on a 175-year history of innovation, shared <a target="_blank" href="https://www.americanexpress.com/en-us/company/who-we-are/">values</a> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the business analytics and decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control.The Manager - Sales Process Optimization will focus on partnering with the U.S SME (Small &amp; Medium Enterprise) Field Sales organization. They will be a key thought partner to the Field Sales Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The Manager will also play a key role in identifying, optimizing, and implementing channel integration initiatives across US SME. They will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness &amp; Governance, Finance, SABE and other supporting teams.The ideal candidate has familiarity with sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment.How will you make an impact in this role? <ul><li>Thought Leadership: Focus on strategic thought leadership, including managing Sales teams portfolio strategy, goal setting methodology, incentive strategy, rules of engagement (ROE), and assess effectiveness against business objectives</li><li>Multi-Disciplinary Leadership: Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes</li><li>Superb Communicator: Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization</li><li>Stakeholder Management: Build strong relationships with US SME Field Sales teams to understand business objectives and challenges in order to become a trusted partner</li><li>Strong Analytical Skills: Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have working knowledge of Excel and SQL encompassing data manipulation and financial modeling techniques</li><li>Strategic Mentality: Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance</li><li>Results Driven: High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change</li><li>Outside the Box Thinking: Challenge status quo, innovate, and harbor strong curiosity</li></ul>Minimum Qualifications:<ul><li>Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges</li><li>Strategic Thinking:  Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Commercial business and Field Sales organization. Excellent analytical and problem-solving skills</li><li>Customer Management:  Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills</li><li>Results Oriented: Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.</li><li>Data Analytics: Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data</li><li>Communication and Documentation: Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation)</li><li>Strong work ethic with a will-to-win attitude!</li><li>3+ years of relevant work experience</li><li>Bachelors degree in business, quantitative analysis or related fields</li></ul>Preferred Qualifications<ul><li>Proficiency in SQL, Python, Tableau and other analytical tools</li><li>Masters Degree in a quantitative discipline </li></ul> Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our <a target="_blank" href="https://www.americanexpress.com/en-us/colleagues/benefits">Colleague Benefits Site</a>.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “<a target="_blank" href="https://www.eeoc.gov/poster">Know Your Rights</a>” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a target="_blank" href="https://www.eeoc.gov/poster">https://www.eeoc.gov/poster</a>