At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Organizational Context:

The Production Management organization requires a highly qualified leader who can bring technical competencies as well as leadership to matters regarding Technology Resilience practices across the Enterprise.

This role will lead the Technology Resilience team to ensure compliance with U.S. and Global Regulations regarding Disaster Recovery and Operational Resilience. This role will interface with all Enterprise partners across the three lines of defense including Risk Management (GRC), Control Management and Operational Excellence, Audits, as well as Domestic and International regulators.

The successful candidate will interface with colleagues around the company and around the globe in all functions.

Key Responsibilities:

Oversees and mentors a team of Technology Resilience colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for individuals and teams through mentoring, feedback, and metrics, and ensuring adherence to best practices and standards
Provides direct leadership and coaching to teams, supporting training and development of best practices
Transform direct team and fellow technologists to a mindset of resilience. Leveraging Operational Resilience practices, ensure that relevant third parties are reviewed for adherence to the regulations.
Manages resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals
Ensure that all areas of Technology are delivering on the standards set forth by the Business Disruption policy and associated standards.
Partners with second- and third-lines of defense to ensure all applicable regulations are being met.
Provides leadership and strategic direction to the Technology Risk & Control function, aligning with the organizations mission, vision, and business objectives
Conducts comprehensive risk assessments, ensuring thorough evaluation of risks and accurate, actionable reporting to executive leadership
Develops and implements risk mitigation strategies to protect the organizations technology infrastructure and support long-term business strategies
Directs and oversees the identification and evaluation of controls and adherence to controls, ensuring comprehensive risk management across the organization
Oversees the enhancement and implementation of risk management frameworks and documentation, ensuring standardization and consistent application across the organization
Guides training and development programs to enhance the skills and knowledge of the Technology Risk & Control team, ensuring continuous professional growth and effective risk management
Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Education and Knowledge:

Bachelors Degree in Computer Science, Information Systems, Cybersecurity, and/or comparable experience; advanced degree or professional certification preferred
Advanced knowledge of global technology standards and applicable regulations
Expertise in enterprise risk management with an emphasis on operational risk management and technology risk
Expertise in Operational Resilience, Business Continuity Management and Technology Resilience / Disaster Recovery principles

Work Experience:

Experience in technology risk & control and information security
Experience in Operational Resilience, Business Continuity Management and Technology Resilience / Disaster Recovery
Experience in third-party risk management
Experience in processing regulatory requirements and compliance standards in the technology sector
Experience with Business Continuity / Disaster Recovery tools such as ServiceNow, Archer, MetricStream, Fusion
Experience working with auditors and/or regulatory examiners

Annual Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.