IT Professional

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

In one sentence

Responsible for administering the operations of computer systems related to Windows operating systems and MAC OS

What will your job look like?

•    Responsible for setting up, configuring, maintaining, and supporting end user computing environment, operation of computer systems (Windows and MAC OS), PC, servers, mobile, collaboration solutions, Cloud technologies used by employees in the organization.
•    Diagnose technical problems and determine proper solutions and resolve as tier 2.  Collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution using service management system.  Provide E2E face to face on site support or at IT walk in centers, local or remote ensure timely resolution or escalation.
•    Create positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude. 
•    Comply with and implement HW, SW and Security policies
•    Manage relationships/ complex support issues with relevant end user computing vendors for hardware and software needs
•    Provide support to seniors and executive population for critical and sensitive support issues to set all VC/collaboration solutions, equipment setup and operating optimally for town halls, offsites and board meetings.  
•    Participate in POCs and global projects, testing of new generation End User Computing technologies such as desktops, laptops, screens, thin clients, collaboration solutions, meeting rooms and mobile, including technologies such as Augmented reality, IOT
•    Create and maintain knowledge articles for HW and technologies topics
•    Manage or participate in Root Cause Analysis, Lessons Learned and prevention processes to meet high standard deliverables and ensure company methodology is followed where relevant
•    Maintain disaster recovery operations and maintain storage back-ups were applicable.
•    Perform asset management and tracking activities such as inventory control, receiving, allocating, retrieval and tagging
•    Maintain site Server/Network room infrastructure and work with relevant service owners, as local IT in small site
•    Backup Remote support call center during periods of high calls occasionally

All you need is...

•    B.A/B.Sc. in computer science / Electronics / IT.
•    3-5 years of hands-on IT end-user computing experience in an Enterprise environment
•    Knowledge of hardware administration (Physical servers, Enclosures). 
•    Basic knowledge of storage and networking.
•    Basic knowledge of VMware and Citrix virtualization technologies.
•    Any of the platform certifications, such as: A+, MCP, MCSE, ITIL 

Why you will love this job:

• Work with market leading software for the telecom industry!
• Real learning opportunities to work on high-end technology.
• You will be working within a very diverse and multi-cultural team and environment within a fast-growing and dynamic organization.
• We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

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