- 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 2+ years of driving process improvements experience - Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $115,600/year up to $160,000/year. The National base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site. This is a program for Active-Duty Military Members through Hiring our Heroes (HoH) Corporate Fellowship. It is for cohort 26-1 approved candidates or those eligible for an off-cycle fellowship. If you are not an Active Duty Military Member, please do not apply through this posting. Completing this application will increase visibility of your candidacy for permanent placement at Amazon; however, is NOT a guarantee you will be screened or provided an offer. Senior Program Manager - Hiring our Heroes - Cohort 26-1 This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves and National Guard. Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? We are seeking a Senior Program Manager to join Alexa Devices team and be part of building Alexa+. In this role, you will lead the concept, development and launch of Alexa devices. You will work closely with a high-energy team consisting of HW, OS, and software engineering, user experience, finance, marketing, customer service, and Amazon leadership, and ship devices to customers globally. You will lead teams through high complexity and ambiguity product development cycles, while building excellent intuition for one-way door decisions. In this role, you will also work on hardware systems and platform Software/OS – bringing in your unique perspective into the complex systems that make great products. You will work with a broad array of of technical and non-tech stakeholders – from design to architecture and core technologies all the way through product development and commercialization. You will have visibility at the highest levels of Amazon Devices leadership team. You will innovate on new devices, features and experiences, even as you manage the operational rigor of rolling out high quality devices on time and within budget. Finally you will ship Alexa Devices to millions of customers. This role is a good fit for someone who has strong customer focus and product sense, combined with an established track record in consumer technology products, and connected devices. Key job responsibilities Key job responsibilities The successful candidate is able to: Manage Operational relationships with support teams and internal operations business partners to drive increased performance Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions Proactively recognize and drive opportunities to simplify processes Contribute to and influence technical designs Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities Lead the effective and efficient delivery of large, complex technical projects and programs Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints Identify, assess, track and mitigate issues and risks at multiple levels Create, maintain and disseminate program information to stakeholders Travel up to 25% A day in the life As a Senior Program Manager at Alexa your days are filled with exciting challenges. Youll lead team meetings to review campaign planning, orchestrate cross-functional collaborations to launch new products/features/tentpoles, and analyze performance data to drive future initiatives. One moment youre brainstorming global strategies, the next youre coordinating with stakeholders to keep multiple campaigns on track. While diverse, each day offers the thrill of shaping the future of streaming entertainment. Your role is key in connecting millions of viewers worldwide with their favorite content, making Alexa the go-to platform for seamless entertainment discovery. About the team The Alexa Devices team is the driving force behind Alexas global brand affinity. Our mission is to inspire a world where customers choose Alexa because it is the best streaming experience imaginable. We strive to continually surprise and delight customers with breakthrough marketing moments that spark joy, create wonder, and forge connection. We attract our customers with marketing that is rooted in sound strategic direction and executed with memorable creative expression. Our work resonates worldwide and we scale our efforts to fuel the global growth of the Alexa brand and our products.