- 3+ years of computer hardware troubleshooting and repair experience - 2+ years of computer networking experience - High school or equivalent diploma - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $55,900/year in our lowest geographic market up to $125,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities As a Deploy/Colocation Technician in AWS you will get to help build and maintain a Cloud Computing Infrastructure across a number of local and remote Edge locations in the Americas. The role involves some periods working independently from your team and requires the ability to drive change while maintaining excellent communication. • Installation and configuration of routers, switches and DWDM hardware. • Troubleshoot fiber optic and copper cabling, network installations and configuration. • Coordinating colocation remote hands for new capacity installations. • Coordinating colocation remote hands and eyes for any network issues. • Resolving colocation facility issues. • Identify, coordinate, and remediate outside plant (OSP) connectivity issues. • Participating in small to mid-size projects creating or expanding colocation sites. • Building relationships with remote facilities to ensure swift response times to events. • Performing site audits to ensure safety and quality meets AWS standards. • Improving all operational processes within each site and/or cage. • Updating AWS tools. • Providing status updates to stakeholders via internal tools. • Decommissioning of cabling and network hardware in collaboration with partner teams as needed. A day in the life Your day job will include (but not limited to): • Physical Requirements (all physical requirements may be done with reasonable accommodations). • This position has a physical component requiring the ability to lift &amp; rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health &amp; safety guidelines. • This role involves up to 60% travel, including some international travel. Candidate must be able to accommodate travel requirements. Key job responsibilities You are someone who is highly autonomous, very detail oriented and possesses very strong written &amp; verbal communication skills. You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems. You possess strong technical knowledge of fiber optics and networking equipment. You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to meet issues &amp; problems as they arise. You maintain high standards for colocation cabling and maintenance. You seek out ways to improve yourself and the processes and systems with which you work. Most of all you will also have a passion for technology along with a desire to be the best at your job every day! About the team *Why AWS* Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. *Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. *Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. *Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. *Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.