- 5+ years experience in successfully leading diverse teams and implementing operational strategies, while effectively collaborating with cross-functional teams, communicating goals and expectations, building relationships with internal and external stakeholders, and fostering an inclusive and supportive work environment. - 5+ years experience in managing projects, including planning, execution, and resource allocation - 5+ years experience in data analysis, using tools and software for operations management, and interpreting key performance indicators (KPIs) to improve operational performance. - 5+ years experience related to supervising and coordinating the activities of staff members involved in operations, including Hiring, Training, Scheduling, Performance management and Career development and promotion - An excellent understanding of the electrical and mechanical systems involved in critical data center operations - A bachelors degree in Operations Management or a related discipline - 7+ years experience working in data centers with an emphasis on building and equipment operation - 5+ years experience in driving continuous improvement initiatives and implementing process improvement. - 6+ years experience with Microsoft Excel, Word, Outlook and other basic administrative tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,400/year in our lowest geographic market up to $227,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities - Foster cross-functional collaboration by working closely with HR, finance, procurement, and other teams to ensure smooth operations, facility functioning, and resource management, while promoting diversity and inclusion within the organization. - Develop and manage budgets, allocating resources efficiently, overseeing costs, and optimizing spending while meeting operational, facility, and regulatory requirements, with a focus on creating an inclusive and diverse environment. - Monitor and assess performance metrics related to operational efficiency, productivity, quality, and customer satisfaction to ensure goals and objectives are met. Identify opportunities for improvement and implement best practices for continuous improvement. - Supervise and coordinate the activities of staff members involved in operations, including hiring, training, scheduling, performance management, and career development, emphasizing diversity, equity, and inclusion in all aspects of team management. - Oversee all aspects of the data centers critical physical infrastructure, ensuring high-quality work without impacting customers. Coordinate with third-party vendors, ensuring adherence to contracted service level agreements (SLAs), while promoting supplier diversity and inclusive business practices. - Develop plans, procedures, and protocols for emergency preparedness, business continuity, and handling crises, and other emergencies, with a focus on ensuring the safety and well-being of all individuals, including underrepresented groups. - Routinely operate as the after-hours on-call Operational Manager for the data centers in the region, managing issue investigation, mitigation, and recovery in a diverse and inclusive manner.  A day in the life As the Operations Manager, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data centers critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment. - Manage teams of 24x7 engineering technicians: Prioritize and assign tasks, coach and create documentation, guide and train staff on best practices. - Effectively and efficiently manage operations budget: Monitor and control expenditures, ensure optimal resource allocation. - Engage in improvement projects: Drive projects from conception to completion, collaborate with support teams. - Coordinate with third-party vendors: Ensure adherence to contracted service level agreements (SLAs). - Communicate complex technical information: Adapt communication style for diverse stakeholders, including non-technical audiences. - Respond to out-of-hours emergency calls: Address urgent issues that may arise outside regular working hours. - Act as an escalation point for facilities-related issues: Oversee routine and emergency services, ensure safety procedures are followed. - Deliver operational excellence: Prioritize team development and well-being while achieving operational goals. - Foster a diverse and inclusive team culture: Empower team members to reach their full potential. - Perform physical tasks: Lift and move objects of varying weights, walk job sites in different terrains while maintaining balance and safety. - Promote accessible work environments: Support employees diverse needs. - Work in noisy environments when required: Utilize approved personal protective equipment (PPE). - Support multiple locations/sites: Coordinate and manage operations across different sites. - Provide on-site management for builders, five days a week. (No remote work) About the team 	Why AWS 	Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 	 	Diverse Experiences 	AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. 	 	Work/Life Balance 	We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. 	 	Inclusive Team Culture 	AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 	 	Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.