- 5+ years of technical product or program management experience - 3+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The AWS Facility Operations Center (FOC) team is seeking a Business Automation Engineer (BAE) to act as a strategic link between FOC business operations and technology teams by analyzing operational workflows through lean practices, orchestrating automation solutions, deploying artificial intelligence to solve business challenges, and driving process improvements. The role requires a results-oriented, data-driven mindset, coding/scripting skills, and familiarity with AI tools to support cross-functional collaboration within the Facility Operations Center environment. Key job responsibilities • Analyze operational workflows using lean methodologies to identify inefficiencies, bottlenecks, and improvement opportunities. • Develop and maintain process documentation (as-is and to-be states). • Support digital transformation and operational excellence programs. • Work backwards from business needs to build features and systems that directly impact our customers and improve efficiency. • Write scripts to automate repetitive tasks (e.g., TamperMonkey, Python, VBA, Java) • Collaborate with partner teams or use APIs for more advanced process automation • Identify and apply use cases with AI tools and agents in operations • Leverage existing scalable tech platforms and solutions to onboard FOC use cases • Take full ownership of projects and deliverables with minimal supervision • Champion the agile software development lifecycle including design reviews, code reviews, and operational support, while adhering to engineering best practices for the entire FOC organization’s queue of business automation solutions. • Communicate insights and progress clearly with different levels of stakeholders and leadership in various formats both written and verbal • Act as liaison to external tech teams for collaboration and integration • Collaborate with analytics, operational, and technical program management teams to evaluate, test, and implement improvement solutions About the team The Facility Operations Center (FOC) is the centralized 24/7 remote monitoring hub for AWS power, cooling, and fire life safety infrastructure. The FOC supports global availability by identifying and communicating immediate risks to infrastructure to Data Center Engineering Operations (DCEO) and DCC senior leadership. We support event response through call facilitation, vendor engagement, partner team escalations, and vending of real time data to reduce event recovery time. The FOC owns post event reporting and analysis for customer impacting and System Impaired Events (SIE), to trend and improve performance metrics across the global data center fleet. 	Why AWS 	Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 	 	Diverse Experiences 	AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. 	 	Work/Life Balance 	We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. 	 	Inclusive Team Culture 	AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 	 	Mentorship and Career Growth 	We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.