Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Alignment Healthcare seeks a motivated Member Experience Training Business Analyst to support its Member Experience initiatives. Scope includes contact center, care navigation, and member engagement. The ideal candidate will not only have the skills to meet the job responsibilities, but a genuine passion and understanding for how an innovative customer service approach can anticipate our members’ needs and make the difference in their healthcare experience. This position will be a valued partner to our executive leadership, ultimately helping us achieve our goals in member satisfaction, member retention, and CAHPS.

Position Summary:

Job Duties and Responsibilities:

Prepare technical reports by collecting, analyzing, and summarizing information and trends

Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement

Develop systems that improve process for data capture and reporting

Review, analyze, and evaluate systems and user needs

Document requirements, define scope and objectives, and formulate systems

Construct workflow charts and diagrams; study system capabilities; write specifications

Improve systems by studying current practice and designing modifications; understand and communicate the financial and operational impact of any changes; actively participate in the implementation of approved changes

Recommend controls by identifying problems and improving or establishing new policies and standard operating procedures

Define project requirements by identifying project milestones, phases, and elements; form project team; establish project budget

Monitor project progress by tracking activity; resolve problems; publish progress reports; recommend actions

Maintain user confidence and protect operations by keeping information confidential

Contribute to team effort by accomplishing related results as needed

Validate resource requirements and develop cost estimate models

Maintain positive relationships within and between operational departments by coordinating information exchange, keeping stakeholders informed of progress and risks, and maintaining detailed and organized documentation
Act as support to trainers and training coordinators including (but not limited) to delivering training, acting as coordinator, etc.

Job Requirements:

Experience:

3+ years of work experience in project management with intermediate to advanced understanding of project management
Background in health care provider and/or health plan settings, preferably with experience in IT system implementations, provider relations, IPA, revenue cycle management, and/or vendor management.
Intermediate to Advanced proficiency required in MS Office products including Word, Excel, PowerPoint, Visio and MS Project.

Required: Bachelor’s Degree in appropriate field of study or equivalent work experience

Specialized Skills:

Required:

Intermediate or Advanced proficiency in MS Office products including Word, Excel, PowerPoint, Visio, and MS Project
High-energy: ability to impact operations and affect change
Detail oriented, analytical, and inquisitive
Ability to work independently and with others
Communication skills to bridge people, process, and technology
Extremely organized with strong time-management skills
Excellent presentation and training skills
Motivated to learn and operate with flexibility
Ability to prioritize multiple and competing tasks
Ability to work well in a fast-paced and dynamic environment

Preferred: Skills in Microsoft Access and/or SQL, Power BI, or other data tools strongly preferred

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $70,823.00 - $106,234.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.