Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.The Care Coordinator works in collaboration with the RN Case Manager as part of the interdisciplinary team. The Care Coordinator supports members with closing care gaps and addressing care coordination needs as directed by the RN Case Manager. The Special Needs Plan (SNP) team is responsible for the health care management and coordination of care for members with complex and chronic care needs.<div>Care Coordinator, SNP (Bilingual Preferred – Spanish or Vietnamese)</div><div>Location: Remote – California (Outside Bay Area) Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Pacific Time) Employment Type: Full-Time, Regular Employee Remote Type: Fully Remote</div><div>About Alignment Health:</div><div>At Alignment Health, we put seniors first, striving to improve health outcomes and provide accessible, quality care through our innovative, member-centric model. Our teams are passionate, dedicated, and focused on delivering compassionate support to the communities we serve.</div><div>About the Role:</div><div>We are currently seeking a Care Coordinator to join our Special Needs Program (SNP) case management team. This fully remote position plays a critical role in supporting members with complex health needs by assisting the RN Case Manager and interdisciplinary care team. You’ll help close care gaps, support care transitions, and ensure members have access to the services and resources they need.</div><div>Key Responsibilities:</div><div><ul><li> Conduct outreach to members for referrals, authorizations, medication refills, and provider appointments</li></ul></div><ul><li>Complete tasks and assessments related to hospital and skilled nursing facility (SNF) discharges in the Case Management system</li><li>Collaborate with RN Case Managers to support a panel of SNP members</li><li>Monitor member alerts related to condition changes, admissions, discharges, and new diagnoses</li><li>Build trusted relationships with members as a care liaison and advocate</li><li>Maintain accurate, up-to-date documentation of all member interactions</li><li>Communicate with provider offices, including faxing, mailing, and requesting medical records</li><li>Participate in interdisciplinary team (IDT) meetings and member case reviews</li><li>Ensure confidentiality of member data and meet all departmental deadlines</li><li></li></ul><div>Required Qualifications:</div><ul><li>Bilingual in Spanish or Vietnamese (required)</li><li>Minimum 1 year of experience in a healthcare IPA setting</li><li>Minimum 1 year of experience handling referrals and prior authorizations</li><li>High school diploma or GED (Bachelor’s degree preferred, or 4 additional years of experience in lieu of degree)</li><li>Proficient with Microsoft Outlook, Word, and Excel; minimum typing speed of 25+ WPM</li><li>Strong verbal and written communication skills</li><li>Excellent organizational and time management skills</li><li>Familiarity with Medi-Cal and managed care plans</li></ul>​Preferred Qualifications:<ul><li>Medical Assistant certification or training in medical terminology</li><li>Prior experience in a clinical support or care coordination role</li></ul><div>Work Environment &amp; Physical Requirements:</div><ul><li>Fully remote position with use of standard office equipment</li><li>Must be able to sit for extended periods and regularly use hands to type and handle objects</li><li>May occasionally lift or move items up to 10 pounds</li><li>Requires regular talking, hearing, and close visual focus</li></ul><div>Physical Demands:</div><ul><li>Regularly required to talk, hear, sit, stand, walk, and use hands and arms</li><li>Frequently lifts/moves up to 10 pounds</li><li>Specific vision abilities include close vision and ability to adjust focus</li></ul>​<div>Work Environment:</div><div>This role operates in a remote setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div>Why Join Us?</div><div>Alignment Health offers a meaningful opportunity to work with a passionate team that values innovation, integrity, and putting patients first. Join us in making a difference in the lives of our members every day.</div><div> </div>Pay Range: $41,472.00 - $62,208.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at <a href="https://protect-us.mimecast.com/s/P1GaC82l6KF8ygOUngCFQ/" target="_blank">https://reportfraud.ftc.gov/#/</a>. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email <a href="mailto:careers@ahcusa.com" target="_blank">careers@ahcusa.com</a>.